Department: Operations

Reports To: Operations Manager Effective Date: 8/22/2022

Location: Anywhere in the Philippines (REMOTE)

Job Summary

This position is primarily responsible for answering phones and responding to emails requesting the cost or to schedule a home inspection. Post-scheduling activities including calling Realtors and Clients to secure access to the property, verifying appointment times, duration of appointment, etc.

Should have a strong internet connection with back and back up power source

Should have the equipment ( laptop and desktop of at least i5 and equivalent with a backup as a plus)

Supervisory Responsibilities

n/a

Duties/Responsibilities

• Must have strong knowledge of home inspections or pest control treatments

• Answering incoming calls requesting cost of a home inspection or pest control treatment

• Actively listening to callers to determine what they are requesting and asking

• Upsell customers to higher priced packages and/or services

• Using scheduling software to set the home inspection or pest control appointment

• Use Google maps to determine driving distance between inspections

• Become very familiar with the locality service area map to determine if a requested appointment is within the service area.

• Growth Activities
• Social Media Marketing and Management

Requires Skills

• Very good speaking voice with little accent, strong warmth and sincerity, and pleasant to listen to

• Very good verbal communication skills

• Able to think quickly

• Able to listen and ascertain exactly what the caller is requesting

• Standard desktop skills (Microsoft Office, Google suite (docs, sheets, etc.)

• Able to persuade customers to higher-priced packages and services by adding value and overcoming objections.

• Should be a strong influencer and results-oriented

• Proven track record of being strongly self-motivated and goal-oriented

• Should have a very strong positive self-image and secure in who they are and be unafraid to challenge peers and supervisors without feeling threatened.

Education and Experience

• Senior High School Degree or Equivalent
• Previous call center experience is a plus
• Virtual Assistant Experience is a plus
• Real Estate VA Experience is a plus
• Home Inspection Experience is a VA plus but not required

Physical Requirements

• Must be fluent in English

• Must be able to sit for long periods (hours) at a time

• Must have good eyesight to read computer screens

• Must have good hearing