About the job Associate Operations Manager
ASSOCIATE OPERATIONS MANAGER JOB DESCRIPTION
Location: Anywhere in the Philippines (REMOTE)
Reports To: Director/ Operations Manager
Effective Date: 8/22/2022
The Associate Operations Manager is a training position to provide the associate with essential job knowledge and experience in order to perform as a future Operations Manager. The Associate Operations Manager assists the Operations Manager who makes final hire decisions for VA candidates to be on their team. The Associate Operations Manager will help train and assist in pairing the VA with Client Companies and will be the a secondary point of contact for the Clients if the Operations Manager is not available. After Client assignment, the Associate Operations Manager will meet with Clients to review VA performance and mentor and coach VAs for professional growth and development.
Makes recommendations to hires or terminates Virtual Assistants on their team to the Operations Manager.
Reviews Client performance evaluations for their VAs
Mentors, coaches, and disciplines VAs as needed
Help out in Recruitment, Training and Onboarding Process
Help out Operations Manager in daily Operations Activities
Understand client expectations for their specific needs for a VA
Understand the contractual obligations between Mira and the Client
Works with software tools for VA recruiting and assessment
Works with Recruiting to review final VA candidates to present to their Clients for assignment
Works with HR for employee onboarding.
Trains VAs using LMS and instructor led sessions when necessary
Assists in the pairing process of matching VA candidates to the Client
Probes clients for future VA opportunities in different job roles.
Held accountable for Client satisfaction.
Alerts Sr. Operations Managers of any issues with Clients and/or VAs.
Keeps track of VA hours work and submits those to HR/Payroll for payroll processing.
Coordinates with Clients for VA time off or time worked for holidays, paid time off, client bonuses and commissions.
Ensures VA tracking data is accurate, up to date, and accessible to parties.
Does not share sensitive information to outside parties or to others within Mira who should not have that information.
Strong initiative and highly self-motivated
Strong Operations experience specially for remote settings
Strong coaching skills
Very strong people skills; able to effectively interact with all personality types
Very high organizational skills
Attention to details
Able to follow and enforce policies and procedures for themselves, the VAs on their team, and their Clients
Very good English written and verbal communications skills
Must be the Ideal Team Player (humble, hungry, people smart)
Very strong desktop tools skills (Microsoft office, Google Suite (docs, sheets, etc.)
Able to work shift work as most Clients are based in U.S.
Able to work in a fast-paced environment
Must be reliable, proactive, dependable, flexible, mature, professional and punctual
Education and Experience
Good general health
Two (2) Computer Processors having at least i5 processor, 8 GB RAM, and Windows 10 or better operating system
Have 2 monitors for a desktop computer or one monitor to work in conjunction with a laptop.
Has two (2) forms of internet. Backup internet can be a hot spot on the cell phone or should have a back up location nearby. Primary internet must provide at least 10 Mbps on wired plan (computer is wired directly to the router).
Has a conducive work area