Infrastructure Engineer

JOB SUMMARY

The Infrastructure Engineer will design, build, and maintain the foundational computing platform, network architecture, and on-premise server or cloud environments that power our applications. This role focuses on infrastructure support with knowledge on DevOps, high availability, system scalability, network and security to ensure zero-downtime operations for development and production teams. Required to work on Support Schedule based on the Operation hours of the System Uptime and Service Availability SLA.

JOB DESCRIPTION

• To provide various support IT server and delivery infrastructure and cloud.
• To perform and monitor systems backup and perform housekeeping of infrastructure, storage and network devices.
• To ensure all issues are acknowledged, responded and solutions provided to users within the agreed Service Level Agreement (SLA).
• Provide IT support during the company's internal and external major events.
• Prepare user access, patch management and release management on a quarterly basis for IT Management review.
• Keep track of the current IT asset/inventory, IP networking listing, firewall settings, email address listing, IT resource and application access.
• Engage with stakeholders to ensure smooth deployment of critical project tasks.
• Work with vendor teams to identify and document IT infrastructure posture and configurations.
• Be knowledgeable with monitoring dashboard tools in the monitoring data center, systems and network performance.
• Assist and provide feedback on cyber security activity, and to participate in audit investigations.
• Provide continuous improvement on Infrastructure and Network support and services.
• Participate in DR and BCP simulations including infrastructure, networks readiness and checklist.
• Periodically review and update IT-related policy and procedure.

JOB REQUIREMENTS

• Professional Certificate / Diploma / Degree in Information Technology.
• Minimum 3 years and above relevant working experience in network and server troubleshooting/ support. Experience in the financial services industry is an added advantage.
• For senior position, at least 3 years' experience in supervising or team lead capacity with teams supporting Infrastructure and Networks.
• Knowledgeable and experienced in Linux OS (RedHat), Windows Server OS, Server Virtualization, Storage and Networking devices such as Active Directory (AD), Firewall, Load Balancer, Packet Shaper, switches, TCP/IP, DNS and Files Services.
• Knowledge on Alicloud, AWS, MS Azure Cloud or Google Cloud be of added advantage.
• Administration knowledge of Microsoft Server and Windows platforms, Managing Network Security / Troubleshooting.
• Familiar with network, server operations and regulatory compliance guidelines and requirements such as SC TRM, BNM RMIT.
• Certified with ITIL based experience in Incident, Problem, Change and configuration management would be an added advantage.
• Strong team player with the ability to work in a team and as an individual contributor.
• Self-starter with a positive work attitude and be able to work independently.
• Fast learner and self-motivated to learn new technologies.
• Able to work on shifts and with minimum supervision.

GET IN TOUCH

📧 Apply: Talent@mcs-global.com
💬 WhatsApp: wa.me/6282137682541