Junior Executive, Customer Service / Teller

Key Responsibilities:

- Greet and assist customers with their banking needs, including deposits, withdrawals, and account inquiries

- Process transactions accurately and efficiently, while adhering to all company policies and procedures

- Educate customers on various banking products and services, and make recommendations based on their individual needs

- Resolve customer inquiries and complaints in a timely and professional manner

- Maintain a clean and organized work area, and ensure all equipment is functioning properly

- Collaborate with team members to achieve branch goals and provide a positive working environment

- Participate in training and development opportunities to enhance skills and knowledge

Qualifications:

- High School Diploma or equivalent, with a minimum of 1-2 years of customer service experience

- Strong communication and interpersonal skills, with the ability to build relationships with customers and colleagues

- Excellent problem-solving and decision-making abilities

- Proficient in basic computer skills and knowledge of banking software

- Ability to handle cash accurately and efficiently

- Detail-oriented with strong organizational and time management skills

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Willingness to work flexible hours, including weekends and holidays