Executive, Collection (THK)

Key Responsibilities:

- Manage a team of collection agents and provide guidance, support and training as needed.

- Develop and implement collection strategies to maximize recovery of outstanding debts.

- Monitor and track the performance of the collection team and provide regular reports to management.

- Work closely with clients to understand their needs and develop customized collection plans.

- Ensure that all collections are conducted in compliance with industry regulations and company policies.

- Handle escalated collection cases and resolve any issues or disputes in a timely and professional manner.

- Continuously review and improve collection processes to increase efficiency and effectiveness.

- Collaborate with other departments within the company to streamline processes and improve overall operations.

Qualifications:

- Bachelor's degree in Business Administration, Finance, or related field.

- Minimum of 2-3 years of experience in collections, with at least 2 years in a supervisory or management role.

- Strong knowledge of collection laws and regulations.

- Excellent communication and negotiation skills.

- Proven track record of meeting and exceeding collection targets.

- Ability to work well under pressure and handle multiple tasks simultaneously.

- Proficiency in Microsoft Office and experience with collection software is preferred.