Motorcycle Sales Manager

For forty-five years, Harley-Davidson® of Indianapolis has been a family-owned business. We constantly seek to provide the best sales and service experience possible to our customers and to always "go the extra mile". Here at Harley-Davidson of Indianapolis not only pride ourselves on the work we can do for our customers but also with the community. For every motorcycle sold at HD of Indy, we are working with the Patachou Foundation to provide meals for 10 kids in the Marion and Hamilton County Areas.

We are now accepting applications for our Sales Manager position to help give our customers the best experience possible. The sales manager position will help sculpt and lead our sales team in providing a great atmosphere and buying experience for our customers.

Job Summary:

The sales manager position provides leadership on the motorcycle sales floor and manages all aspects of the buying experience for our customers. The sales manager works with team members to provide a great sales environment and balances the correct new and used motorcycle inventory so that great choices are available for shoppers. The sales manager ensures that all training is handled in a timely manner and uses good communication to keep the sales force flowing smoothly and must also be able to do Finance and Insurance.

Sales Department Operations

• Oversee and manage all operations of new and pre-owned vehicles.
• Ensure sales department contributes acceptable levels of gross and net profit.
• Ensure sales personnel are well trained, motivated, and available when needed.
• Determine sales quotas for sales personnel in accordance to their skill levels.
• Oversee sales, trade-ins, and delivery of all new and used vehicles.
• Maintain a sales history and/or vehicle history log book.
• Establish realistic forecasts.
• Initiate and maintain an inventory control system along with net profit objectives which eliminate the possibility of lower than anticipated profits.
• Become familiar and efficient with all phases of the computer system required for sales management.
• Maintain a balanced new unit inventory in proportion to sales.
• Establish procedures to ensure timely and proper completion of all paperwork.
• Maintain showroom with a variety of vehicles set-up with different accessories and paint schemes, displayed in a well lighted environment which draws customers.
• Initiate procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items.
• Maintain clean efficient facilities.

Customer Service

• Provide prompt, dependable, high quality, vehicle sales to customers by using current pro-active feature benefit sales techniques.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly, and courteously.
• Ensure customers are properly qualified for needs, wants, and ability to buy.
• Institute a feature / benefit selling methodology so that all customers receive consistent treatment when doing business.
• Ensure cross sales of P&A, financing, general merchandise, warranties, HOG
• Dues, insurance products and services.
• Develop and ensure use of a common and consistent quotation methodology for vehicle sales, trade-ins and purchases.
• Establish and ensure road test, pre-delivery inspection, and vehicle delivery policies and procedures are followed.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Make Things Right.

Sales Management

• Maintain sales follow-up programs.
• Maintain budgeted revenue and expense objectives.
• Develop promotional campaigns in conjunction with the parts and service departments.
• Maintain efficiency reports on sales representatives.
• Provide reports to GM, as requested.
• Develop monthly and annual objectives for the department in collaboration with GM.
• Attend training sessions to keep current with sales department issues.

Employee Management

• Establish departmental work schedule, balancing the work load of all employees.
• Train Sales Representatives to use consistent and current sales methodologies.
• Set policies and procedures for sales department.
• Manage employee performance (evaluate and council) and conduct performance reviews in a timely manner.
• Assist with recruiting, interviewing, hiring, and terminating employees.
• Forward records of all employee performance reviews, disciplinary actions, job promotions, pay adjustments and letters of recommendation to appropriate personnel for placement in personnel files.
• Provide training for all sales employees (seminars; workshops; sales schools, etc.).

Other duties as needed.

Qualifications & Job Requirements

• 3 plus years progressive experience within the sales department of a motor vehicle dealership.
• Prefer knowledge and experience with sales of Harley-Davidson, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

Experience:

• Customer Service: 1 year (Preferred)
• Finance and Insurance: 1 year (Required)
• Sales Experience: 2 years (Required)

License/Certification:

• Driver's License (Required)
• Motorcycle License (Required)