About the job Monitoring and Customer Support
The Monitoring and 1st Level Support team member ensures 24/7 monitoring of our production services and is the first respondent to our customers support incident.
· Part of a team, working in shifts to ensure uninterrupted, 24/7 service is provided.
· Monitoring production services.
· Creating support tickets for monitoring issues.
· Observing incoming customer communication (email, telephone).
· Ensuring creation of support tickets from customer communication.
· Prioritizing support tickets.
· Allocation and assignment of support tickets.
· Maintaining and updating existing tickets.
· Maintaining contact with and keeping customers updated.
· Creating Preventive Maintenance reports.
· Superior English language and communication skills.
· Have good knowledge of IT, networks, web applications, and mobile phone communication.
· Be willing to work shifts
· Be analytical, logical and a fast learner
We offer the competitive package if you are interested, join us!