Monitoring and Customer Support

The Monitoring and 1^st Level Support team member ensures 24/7 monitoring of our production services and is the first respondent to our customers support incident.

Job Responsibilities

·         Part of a team, working in shifts to ensure uninterrupted, 24/7 service is provided.        

·         Monitoring production services.                       

·         Creating support tickets for monitoring issues.  

·         Observing incoming customer communication (email, telephone).              

·         Ensuring creation of support tickets from customer communication.           

·         Prioritizing support tickets.       

·         Allocation and assignment of support tickets.           

·         Maintaining and updating existing tickets.  

·         Maintaining contact with and keeping customers updated.

·         Creating Preventive Maintenance reports.      

Minimum Requirements

·         Superior English language and communication skills.

·         Have good knowledge of IT, networks, web applications, and mobile phone communication.

·         Be willing to work shifts

·         Be analytical, logical and a fast learner

 We offer the competitive package if you are interested, join us!