Conductor

Conductor Specification

1. Overview

A Conductor at Monkey and River is a hybrid Business Analyst (BA) and Project

Management (PM) role, responsible for bridging business, technical, and operational

domains to enable high-quality solution delivery. The role ensures clear translation of

business needs into actionable deliverables, drives process optimisation, and facilitates

alignment across teams.

2. Objectives

Bridge the gap between business vision and technical execution by extracting and

translating business objectives into a clear delivery direction for development teams.

Set and drive solution direction priorities and sprint execution with business

objectives.

Lead stakeholder engagement by confidently driving conversations, asking the right

questions, challenging assumptions, and aligning diverse perspectives toward shared

outcomes.

Maintain end-to-end alignment and momentum from strategy through solution design

to development and delivery.

Navigate ambiguity in unstructured environments, providing clarity, structure, and

focus amid evolving priorities.

Enable pragmatic, outcome-driven delivery, balancing business needs with technical

and delivery constraints.

Continuously improve delivery effectiveness and cross-team collaboration.

3. Role Profile

Role Title: Conductor

Department: Delivery

Primary Focus Areas:

Business Analysis & Solution Design

Telecommunications Domain Analysis and Optimisation

Delivery Enablement & Stakeholder Coordination

Process Optimization

Deadline-oriented and ensures the timeliness of various components to ensure

delivery

Experience Profile:2

Minimum 3 years of experience, including 1-2 years in telecommunications or related

domains

Strong foundation in Business Analysis across agile and hybrid delivery models

Experience in solution delivery, stakeholder management, and small team leadership

Analytical and problem-solving skills

Communication and facilitation skills

Strategic and big-picture thinking

Team leadership, knowledge sharing and mentoring

Agile and hybrid delivery methodology knowledge and proven exposure to team

coordination

4. Core Responsibilities

4.1 Business Analysis

Lead discovery and requirements elicitation across business and technical

stakeholders

Translate business needs into clear, structured, and testable requirements

Maintain end-to-end requirement lifecycle management and traceability

Define and communicate scope, assumptions, dependencies, and constraints

Facilitate workshops, ideation sessions, and refinement ceremonies

Ensure solutions align with business objectives and expected outcomes

Ensure the correct stakeholders input is taken into account

4.2 Telecommunications Domain

Analyse telecom-specific business processes and workflows

Map telecom architectures and systems for solution feasibility

Translate technical concepts for business stakeholders and vice versa

Validate solutions against system constraints, regulatory, and compliance

requirements

4.3 Delivery & Project Support

Support sprint planning, backlog refinement, and delivery sequencing

Identify risks, dependencies, and bottlenecks; propose mitigations

Ensure alignment between product roadmaps, architecture, and implementation

strategies

Promote cross-team collaboration and communication

5. Capability Profile

5.1 Strategic Thinking & Vision3

Understand the broader delivery landscape and align initiatives with organisational

goals

Break down complex challenges into actionable strategies

Anticipate risks, dependencies, and opportunities across systems, teams, and

business units

Be pragmatic and solution-oriented

Ability & confidence to communicate with stakeholders

Be able to identify the correct stakeholders based on the issue at hand

5.2 Stakeholder Engagement & Communication

Exceptional listening and conversational skills

Elicit critical information through targeted, insightful questions

Facilitate discussions across technical and non-technical stakeholders

Build trust and credibility with users, teams, and leadership

Keep business objectives at the centre of conversations and decision-making

5.3 Team Leadership & Collaboration

Experience managing or guiding small to medium teams

Inspire cross-functional collaboration and alignment to shared goals

Mentor team members to enhance delivery capability

Ability to gauge the trajectory that development is on and relate that to business

goals & deadlines

5.4 Business Analysis & Problem Solving

Advanced skills in requirements elicitation, documentation, and validation

Translate business needs into solution-oriented outputs

Strong analytical mindset for identifying patterns, risks, and opportunities

Balance technical constraints with business priorities effectively

Understanding of microservice architecture & how this influences the analysis

process

The capability to understand and drive a complex ecosystem of services

6. Tools & Systems

Requirements management tools (e.g., Clickup, Jira, Confluence, or similar)

Communication and collaboration platforms (Slack, Teams, or similar)

Data analysis and visualisation tools as required for domain insights

Architecture mapping as needed per project

Proficiency in using database tools (DBeaver, PgAdmin, etc.) is beneficial

Understanding of common development tools & processes4

7. Working Conditions

Standard office hours; hybrid work model may apply, but periods of in-office will be

required

Frequent cross-team and cross-functional collaboration