Guest Services Attendant - MCLG

The Guest Services Attendant is the first point of contact for members and guests at the golf club. The primary objective is to collect green fee revenue, greet visitors, answer phone calls, and maintain professional interactions with customers and potential clients. The Guest Services Attendant ensures a welcoming atmosphere and smooth entry experience, reflecting the clubs commitment to high standards and excellent service.

Responsibilities:

Greeting Members and Guests:

• Warmly welcome all members and guests upon arrival.
• Ensure each visitor is made to feel special from the moment they step into the club.
• Maintain a friendly and professional demeanor at all times.
• Ensure a positive farewell experience for members and guests as they leave the club by thanking them for coming, inviting them to return and addressing any last-minute questions or needs before they depart.

Check In/Reception:

• Greeting guests and providing a warm and welcoming atmosphere.
• Answer incoming phone calls and direct them to the appropriate person.
• Manage reservations for tee times, lessons, events, and other services offered by the golf club.

• Assist in billing / cashiering for green fees and rental equipment.
• Schedule appointments for customers and clients to meet with or talk with the Golf Operations Executive and other personnel within the business such as meetings and conferences.
• Take messages from callers and escalate to the Golf Operations Executive and other Head of Departments.

• Assist with administrative duties such as data entry, filing, and organizing paperwork.

• Provide information about the golf club, services, and amenities for guests.
• Handle customer complaints and resolve issues in a professional manner.
• Ensure the reception area is clean, organized, and well stocked with necessary supplies.

Customer Service:

• Provide outstanding customer service, addressing any inquiries or concerns promptly and courteously.
• Assist with directions and provide information about club amenities, facilities, and services.
• Coordinate with other departments to ensure guest needs are met efficiently.

Event Coordination Support:

• Provide support for special events and tournaments, assisting with guest check-in and registration.
• Work closely with the events team to ensure smooth execution of club events.

Member Relations:

• Build and maintain positive relationships with club members, fostering a sense of community.
• Address member feedback and concerns with empathy and professionalism.
• Act as a liaison between members and club management to enhance the overall member experience.

Safety and Compliance:

• Ensure compliance with all club policies, procedures, and regulations.
• Maintain a safe and secure environment for all members, guests, and staff.