Restaurant Hostess

Primary Purpose

The Restaurant Hostess serves as the first point of contact for guests, creating a positive and welcoming impression while efficiently managing the flow of the dining area. To ensure smooth and organized guest experience from arrival to seating, balancing customer satisfaction with operational efficiency.

Responsibilities:

• Greet guest with eye contact, smile and using guest name
• Neatly dressed and well-groomed at all times according to the company standard.
• Conduct daily meetings with F&B Manager & Restaurant Manager to express concerns and receive information
• Always ready by the door to greet guests, check their reservations and escort them to their table
• Seat guests based on guest preferences and balancing of customer flow in service stations.
• Answering the phone with pleasant voice, give information, take table reservations
• Follow hotel safety working procedure
• Assist restaurant staff to reset tables on busy period
• To keep reception area clean and tidy all time
• File all memos in relevant files and update all information
• Always check guests' special requests
• Ensure that all menus and drinks lists are in good conditions and in a correct number before each service
• Report all comments, complains, problems from guest to the F&B Manager and Restaurant manager
• Collect special orderings from store (e.g.-papers, menus folders etc)
• Assist with beverage service
• Assist with food service
• Maintain detailed knowledge of menu, including daily specials
• Ensure tables are cleared quietly and efficiently
• Ensure we always execute professional conduct from restaurant front of house staff
• Ensure a clean, neat and enjoyable restaurant atmosphere and experience for guests
• Engage with guests on their satisfaction/dissatisfaction of their restaurant experience or encourage guest feedback through official restaurant survey

Qualifications:

• Certificate or diploma in Hospitality Management preferred
• Minimum 1/2 years' experience in a similar role (hotel, restaurant, or Front Office)
• Training in customer service, front office operations, or food safety is advantageous.

Competencies:

• Excellent customer service and communication skills
• Ability to work efficiently under pressure
• Attention to detail and cleanliness
• Teamwork and flexibility (including shifts, weekends, and holidays)
• Basic numeracy for handling payments
• Fluent in English and French
• Well-groomed, polite, and professional demeanour
• Conflict Resolution

Application with CV should be submitted by email to careers@montchoisygolf.com or through WhatsApp number at +230 5509 3687 by latest 5 December 2025. For more information on the Mont Choisy Group of Companies, please visit our website www.montchoisy.com. The company reserves the right to call only the best candidates for an interview and not to make any appointment following this advertisement.