Porter

The Porter is responsible for providing porterage services, following the property and company procedures for guest service and maximum safety and security, communicating any hazards to management.

KEY FOCUS AREAS

• Provide porterage services, following the property and company procedures for guest service and maximum safety and security, communicating any hazards to Management immediately.
• Sound knowledge of the applicable / relevant property and company procedures for the
• department, with specific focus on Fire, Hygiene, Health & Safety.
• Upkeep of streets and entrances, by sweeping and cleaning.
• Provide luggage services as directed and required.
• Experience with the highest level of customer service in a luxury environment.
• Report any maintenance issues (such as faulty lights in guest areas or on the walkways) immediately.
• Maintain contact with the other Porter and/or Security team members at all times and as required.
• Perform wake up calls and luggage services as required.
• Maintain all issued equipment (such as flash lights and radios) as directed and report any faults and defects to Management immediately.

REQUIREMENTS QUALIFICATIONS AND SKILLS

• Excellent attention to detail, excellent hygiene principles.
• Communication skills and very well spoken, practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Guest focus philosophy, living the MORE brand and the MORE experience.

INTERVIEW PERIOD February 2024

EFFECTIVE DATE March 2024