Spa Therapist

To deliver a variety of spa services in a safe and comfortable manner. Maintaining equipment and sample inventory of products. To acknowledge and respond to relevant queries, needs and expectations.

KEY FOCUS AREAS

• Ensure that the TheraVine & TheraNaka and MORE Spa philosophy is followed in all daily tasks as trained.
• Ensure that all treatments and product sales are being performed according to the standard trained and in a professional and effective manner, following the highest standards of hygiene.
• Provide consultations, skin analysis, skin care treatments and bodywork, including massage, to clients.
• Assist in evaluating beauty therapy processes and products.
• Assist in receiving bookings, arranging appointments, and maintaining client records.
• Provide advice on the purchase of cosmetic products.
• Follow the Spa stock control procedures as directed.
• Ensure that guests utilizing the Spa services are billed correctly and timeously, following the administrative procedures as directed.
• Attend regular morning meetings.
• Attend regular meetings with Management to discuss strategies to reach targets, upselling, and sales.
• Meet and entertain guests in the guest areas and during mealtimes whenever possible, promoting the Spa Services on offer.
• Maintain all issued equipment (such as massage beds) as directed and report any faults and defects to Management immediately.
• To produce a consistent, high-quality product, providing a courteous, professional, efficient, and flexible service.
• Sound Knowledge of the applicable / relevant and company procedures for the department, with specific focus on TheraVine & TheraNaka and Hygiene procedures
• Previous Hospitality Spa experience advantageous
• Experience with the highest level of customer service in a luxury environment.
• Knowledge on the operation of in-room equipment and appliances
• Knowledge of all MORE properties and all activities offered.
• Knowledge of all departments/operations of your property
• Excellent time management and self-discipline, interpersonal & problem-solving skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• People skills tolerance, patience, and care.
• Leadership skills with passion for development and skills transfer

REQUIREMENTS QUALIFICATIONS AND SKILLS

• Spa qualification is required.
• Experience in the similar role / industry is required.
• Excellent attention to detail, excellent hygiene principles.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & problem-solving skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• People skills tolerance, patience, and care.
• Leadership skills with passion for development and skills transfer

INTERVIEW PERIOD - April 2024

EFFECTIVE DATE - May 2024