General Manager

To assume full responsibility for the daily operations of Stanley & Livingstone Boutique Hotel, ensuring revenue delivery, fiscal discipline, five-star Guest experience and effective leadership of the Management team.

Zimbabwean Citizen Preferred. 

KEY FOCUS AREAS

General Management

• Maintain and ensure the good will of the Stanley & Livingstone brand.
• To be a key ambassador of Stanley & Livingstone and its brands, including hosting site inspections, communicating with the market and hosting journalists.
• To ensure the developed set of MFC and property standards are upheld and maintained.
• To ensure the management personnel is up to the MFC standard.
• Ensure a streamlined and effective management structure in line with hospitality principals.
• Ensure effective regular departmental meetings take place.
• Assist in achieving the best procurement agreements.
• Keep property innovative in Guest experience and up to date with competitors, trends etc.
• Be readily available to deal with Guest queries and complaints.
• Develop and maintain a good working relationship with reserve management.

Development & Staff Management

• To earmark and develop individuals who show potential for growth.
• To implement training plans in line with the MFC HR training plan.
• Provide effective leadership through professional man-management and encouragement of all subordinates, including mediation.

Sales & Marketing

• To create and maintain relationships with industry partners such as travel agents, tour operators and influencers.
• To actively seek sales leads in support of the MFC Sales & Marketing Team.
• To meet with the MFC Sales & Marketing Team fortnightly to discuss performance and strategy.

Human Resources and Community

• To ensure HR policies and procedures and disciplinary code are upheld.
• To ensure all statutory requirements are maintained by the Hotel.
• Manage employee relations, drive employee engagement, reward and recognition.
• Facilitate internal employee conflict resolution
• Along with the MORE Community Foundation, coordinate onsite funding and hotel resources for community engagement.
• Nakavango Volunteer program. Oversee day to day operations and coordination of volunteers as well as keep up current relationship with suppliers and find new business.

Financial and Compliance

• To oversee the annual property budgeting process in preparation for presentation to Aujan Group Holdings.
• To monitor revenue and expenditure monthly, making adjustments to forward expenditure and revenue strategy to ensure budget/forecasts are achieved.
• To attend monthly meetings with the Aujan Group Holdings Finance Team MORE Financial Manager.
• To ensure correct operating licenses are in place and current.

REQUIREMENTS QUALIFICATIONS AND SKILLS

• Degree/Diploma in Management/Finance/Tourism (advantageous)
• At least 5 years experience in GM management positions (essential)
• Previous experience within a 4-5 * hospitality operation of similar stature
• Computer literate with MS Office Suite
• Keen interest in staff development
• Strong interpersonal & HR skills
• Strong financial acumen
• Own reliable form of transport and valid drivers license

APPLICATIONS CLOSE 1 April 2024

EFFECTIVE DATE June 2024