Customer Service Representative

JOB DETAILS

Job Title: Customer Service Specialist

Location: Remote

Reports To: TBD

Working Hours: EST/ 20 hours per week/Part-time

Work Shift: Flexible / On-call (as needed Monday-Saturday)

Rate: TBD

Job Description:

Were looking to add a flexible, part-time Customer Service Specialist to support our part -time customer service rep during high-volume seasons, vacations, and occasional absences. This role is ideal for someone who is reliable, proactive, and service-minded, with availability to step in on short notice when needed.

Youll serve as a trusted point of contact between Reformation Heritage Books and our retail and wholesale customers, delivering prompt, personal, and high-quality support in a way that reflects our values.

Key Responsibilities:

Customer Service & Support

• Respond to retail and wholesale customer inquiries via email, phone, and live chat.

• Assist customers with order questions, account access, and basic troubleshooting.

• Collaborate with the fulfillment team to resolve order-related issues.

• Monitor customer support platforms during coverage periods.

• Create manual orders from conferences and special requests.

Customer Experience & Relationship Building

• Maintain a warm, professional, and helpful tone in every interaction.

• Provide timely follow-up and resolution during periods of coverage.

• Represent the mission and values of RHB in all customer communications.

Internal Collaboration & Readiness

• Stay up to date on SOPs, tools, and workflows to ensure smooth transitions when providing fill-in support.

• Participate in occasional training or team syncs to stay aligned with current processes.

• Communicate proactively with the full-time CS rep and supervisor regarding availability and support capacity.

Qualifications:

• Previous experience in customer service or administrative support (remote experience preferred).

• Strong written and verbal communication skills.

• Tech-savvy with the ability to quickly learn and use support platforms (e.g.,Gorgias, Google Suite, Slack).

• Comfortable working independently and making judgment calls when needed.

• Highly reliable and responsive to requests for coverage.

Personal Attributes:

• Personal relationship with the Lord.

• Alignment with the mission and values of RHB.

• Familiarity with Reformed theology and RHBs publications (or willingness to learn).

• Dependable, adaptable, and a strong team player.

• Customer-first mindset with a heart for service.

About More Staffing
More Staffing is a U.S.-based recruitment agency with one clear goal: to help fellow Filipinos land stable, rewarding jobs with international clients. We connect skilled professionals with global opportunities while ensuring they're supported every step of the way.

Perks include:
No agency fees/ salary cuts you get your full salary
Talent Referral Program earn rewards when you refer successful hires
Executive coaching & career support grow with ongoing guidance from a coach
Work directly with international clients (remote) be part of their core team
Be part of a strong Philippine talent pipeline join a community of top professionals building global careers