Job Openings Sales & Customer Service Assistant

About the job Sales & Customer Service Assistant

Job Title: Sales & Customer Service Assistant
Location: Remote
Reports To: Sales Manager
Work Shift: 9:00 AM – 5:00 PM EST
Working Hours: Full-time; 40 hours per week

Job Description:

We are seeking a thoughtful, adaptable, and highly organized self-starter to support our Sales Manager across day-to-day sales, customer service, and administrative operations.

This role is central to delivering a seamless and responsive customer experience across all touchpoints. You will manage inbound inquiries, maintain consistent follow-ups, and provide accurate product and order information to both new and existing clients. Through structured, detail-oriented execution, you will help strengthen client relationships while supporting the studio’s continued growth.

Our company operates across design trade, direct-to-consumer clients, and a curated network of retail partners. As such, this role requires strong communication skills, attention to detail, and an appreciation for design, interiors, and architecture. While this is not a design role, you will work closely with the team and contribute to an overall customer experience shaped by design thinking.

Key Responsibilities:

Sales Support

  • Manage inbound customer inquiries via email

  • Enter and route leads within the CRM system

  • Provide preliminary product, pricing, and technical information to customers

  • Follow up consistently with customers on pending quotes and orders

  • Conduct post-shipment follow-ups to ensure satisfaction

  • Create estimates and invoices

  • Coordinate with production teams and suppliers to resolve customer queries

  • Support lead generation and conversion efforts

  • Execute internal outreach processes and follow-up workflows

Customer Service

  • Manage shared sales and customer service inboxes

  • Respond to customer inquiries accurately and in a timely manner

  • Provide status updates to existing clients

  • Process orders, forms, applications, and requests

  • Acknowledge and resolve customer concerns or complaints

  • Maintain a high standard of customer communication and professionalism

  • Identify opportunities to improve customer experience and internal workflows

Operations & Administrative Support

  • Obtain shipping quotes and coordinate shipment pickups and deliveries

  • Maintain and clean CRM data to ensure accuracy

  • Support sales reporting and customer data tracking

  • Assist with executive reminders, follow-ups, and internal coordination

  • Record meeting notes and track action items

Design Support (Nice to Have)

  • Assist with basic design-related tasks such as drawings, modeling, or product configuration

  • Support development of visual materials to help clients understand products

Additional Responsibilities

  • Support occasional special projects as needed

Qualifications:

Required

  • Bachelor’s degree in a related field

  • Experience in sales support, customer service, operations, or administrative roles

  • Strong proficiency in Google Docs and Google Sheets

  • Familiarity with CRM systems and customer data management

  • Excellent written and verbal communication skills

  • Strong time management and ability to prioritize tasks

  • High attention to detail and organizational skills

  • Problem-solving ability with a proactive and solution-oriented mindset

  • Ability to work independently in a fast-paced environment

Preferred

  • Knowledge of interior design, home decor, or basic construction principles

  • Experience working with design, architecture, or product-based businesses

  • Basic CAD modeling experience (SketchUp, AutoCAD)


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