Junior IT Desktop Support

Job Summary:
We are currently seeking a motivated and detail-oriented Junior IT Desktop Support professional to join the IT team. The successful candidate will provide first-level technical support to end-users, ensuring the smooth operation of desktop systems, applications, and network connectivity.

Key Responsibilities:

• Provide first-level technical support to end-users for hardware, software, and network-related issues
• Install, configure, and maintain desktop computers, laptops, printers, and other IT peripherals
• Assist in setting up user accounts, email profiles, and access permissions
• Troubleshoot and resolve issues related to Windows operating systems, Microsoft Office, and other business applications
• Document support requests and resolutions, and escalate complex issues to senior IT staff when necessary
• Provide support to remote users via phone, email, or remote desktop tools
• Maintain inventory of IT equipment, including asset tagging and tracking
• Assist in onboarding new employees by preparing workstations and ensuring access to required systems
• Follow IT policies and procedures, ensuring compliance with security and data protection standards
• Support senior desktop technicians during onsite interventions
• Provide daily updates on support tickets and ongoing issues to the Senior Desktop Support and IT Desktop Manager
• Coordinate with suppliers regarding devices under repair and provide updates accordingly

Qualifications & Experience:

• Minimum HSC
• Diploma in Computer Science or any related field
• MCDST or CompTIA A+ certification would be an advantage
• At least 2 years of experience in a desktop support role

Skills & Competencies:

• Proficiency in Windows operating systems (Windows 10/11)
• Good knowledge of Microsoft Office 365
• Basic understanding of network fundamentals (IP, DNS, DHCP)
• Experience in printer and peripheral troubleshooting
• Familiarity with mobile device configuration (iOS and Android)
• Basic knowledge of VoIP phone configuration
• Experience in handling and prioritizing support tickets
• Familiarity with remote support tools (e.g., Teams, Quick Assist, Remote Desktop)
• Strong documentation and communication skills
• Ability to work under supervision and follow procedures
• Problem-solving mindset and willingness to learn
• Strong team spirit and sense of responsibility