Waiter

Department : Food Beverages

Salary :Basic Rs 20,000 inclusive of 02 Sundays per month

Others(Benefits)

• Attendance bonus of Rs 1000 as from 03 month of Service

• Meal Allowance of Rs 85 on working days

• Bus Fare Refund

Address :Mystik Experience Ltd, also known as Mystik Lifestyle Hotel situated at Coastal Road ,Mont Choisy

Job Purpose:

To be responsible to serve a table according to the standard procedures. To control the cleanliness, condition and completeness of place settings, plates and dishes, tablecloths and napkins on tables.

Key duties :

• Ensure that all company policies, procedures & SOPs are adhered to.

• Prepare dining area, including all necessary mise-en-place for service.

• Serve customers in a professional, efficient & courteous manner!

• Change table linen as required & ensure dirty or damaged linen is counted & exchanged for clean, presentable linen.

• Demonstrates a commitment to guest services by responding promptly to guests needs.

• Prepares in advance for the arrival of groups.

• Ensure that excellent customer service is always delivered.

• Ensure that all glass wares, cutlery used are clean & polished without any water marks on them and at the same time ensuring that they are undamaged & in a very good condition to be used for guests.

• Ensure waiter serving stations are adequately stocked with replacement cutlery, linen, or any other requirements.

• Arrive at work on time and in the correct uniform.

• Ensure that your hair is neat, and no excess jewellery is worn.

• Have good personal hygiene.

• Earrings are to be neat and simple, preferably small earrings

• Familiarise yourself with the menu and learn how to sell to guests.

• Be familiar with dietary restrictions, that is to have a knowledge of what they are and what they mean.
• Clear tables to ensure they are cleaned as soon as customers have finished with a n acceptable balance between speed yet allowing customers to finish their meal/drink without feeling rushed.
• Accurate recording food & beverage orders to ensure it is delivered & billed correctly.
• Continuously maintain the highest standards of hygiene within the property

• Any other duties that may be required

Qualifications and Skills:

• Minimum of 1-2 years of experience as a waiter or in a similar leadership role in a hotel or high-volume restaurant.

• Nc3 would be an advantage

• Proficient in both written and verbal English and French to communicate effectively with customers and team members.
• Ability to notice and address customer needs promptly, ensuring accurate order taking and service.
• Strong focus on providing a positive dining experience, handling requests and complaints professionally.
• Maintains a friendly, approachable, and enthusiastic demeanor at all times.
• Works collaboratively with colleagues to ensure smooth operation and excellent service delivery.
• Acts in good faith and always prioritizes the best interests of the company.
• Willingness and ability to work various shifts, including evenings, weekends, and holidays.
• Maintains a neat appearance and communicates clearly and politely with guests.