Workshop Service Manager

Job Overview

The Workshop Service Manager oversees all workshop operations to ensure efficient, accurate, and professional service delivery. The role includes active traffic management and coordination of all vehicle movements, ensuring smooth workflow, minimising bottlenecks, and supporting productivity during peak periods. Responsibilities further include staff supervision, safety compliance, resource allocation, quality control, customer engagement, and continuous improvement in workshop processes and service offerings. Must be based in Pretoria and/ or surrounding areas

Qualifications & Experience

• Grade 12 (Matric)
• Tertiary qualifications advantageous
• Minimum 5 years' experience in workshop management or a supervisory role
• Advanced tyre failure analysis, wheel alignment and undercarriage knowledge
• Strong technical fault‑finding and diagnostic capabilities
• Exposure to HR and interdepartmental coordination
• Ability to conduct technical training for new or existing staff
• Strong communication skills across all levels

Skills & Knowledge

• Strong workshop traffic management and flow coordination skills
• Excellent planning and organisational capability
• Leadership, staff coaching and mentoring strengths
• Ability to troubleshoot, delegate and make decisions under pressure
• Customer service orientation with relationship‑building ability
• Conflict management and problem‑solving skills
• High attention to detail and quality standards
• Time management and ability to handle multiple priorities
• Computer literacy (MS Office)

Closing date: 31 March 2026