Call Centre Consultant

Job Overview

The Call Centre Consultant is responsible for customer engagement, customer service and sales generation through inbound and outbound telephone calls by providing expert advice and information relating to products, services and offers. 

Qualifications and Experience 

• Grade 12 
• Call Centre or telesales certification
• In-depth knowledge of consumer behaviour 
• Talented professional   
• Proven experience in a sales related role
• Minimum 5 years experience in telesales 

Skills and Knowledge

• Natural ability for customer focus 
• Product knowledge (In-house training) 
• Demonstrates interpersonal skills to engage with customers effectively
• Professional verbal communication skills
• Strong attentiveness and listening skills
• Best practice telephone etiquette 
• Strong persuasion and negotiation capability
• Ability to multitask and operate under pressure to meet lead times 
• Quick thinker
• Highly focused and target driven
• High level diligence with meticulous attention to detail
• Excellent problem-solving 
• Polite, personable and friendly tone of voice
• Fluent English, bilingual a plus 
• Basic user of Microsoft Office (Excel, Word, Outlook)