Customer Retention Leader (BI)

MPT is seeking a Senior Customer Retention Specialist to join our team. The successful candidate will be responsible for developing and executing strategies to retain existing customers and increase customer loyalty.
Responsibilities:

• Create English and Myanmar SMS content for Customer Retention team's pilot campaign and other requested team's campaign. Create short URL link shared by other teams
• To create Message template, English and Myanmar in MCCM system based on offer and check Sender ID with Reply Code.
• To support team leader to execute CVM and BTL campaign by using MCCM system to generate revenue, create Offers and Campaigns
• To analyze Campaign, retain the customer and prevent the churn. Daily Monitoring and tracking the performance each channel (SMS, USSD, MPT4U, UCC) of CVM, BTL campaign.
• To monitor SMS delivered rate and given point bonus count. Reporting MPT Club/VAS Campaign SMS delivered rate and analysis.
• To resolve customer complaints promptly. To monitor the competitor, offer. Tracking and reporting competitor offer tracker.
• To monitor the schedule of each campaign. Record the Campaign name and period to analyze Revenue Trend

Qualifications:

• Bachelors degree (Engineering), Diploma in Professional Network Engineering
• At least 4-year experience in related field
• Understanding Campaign operation, Configuring and checking campaign
• Telecommunication skill (Core Network, Radio Access Network)
• Monitoring, Analyzing Campaign and Reporting
• MCCM Campaign Configuration
• Microsoft office (word, excel, PowerPoint)