Service Product Manager

Job Responsibilities:

• Define service product lifecycle strategies, including design, development, launch, and phase-out;
• Conduct market analysis to understand industry trends, customer requirements, and competitor offerings;
• Identify opportunities to enhance service offerings and improve competitiveness;
• Work closely with R&D, sales, and delivery teams to design and implement tailored service solutions; Act as a key point of contact for customers, understanding their service needs and providing appropriate solutions;
• Support customer projects by delivering service-related expertise and ensuring successful implementation;
• Provide pre-sales support, including technical presentations, service pricing, and contract preparation;
• Train sales teams and partners on service products to improve sales effectiveness;
• Monitor the quality and performance of delivered services, addressing any issues or gaps;
• Ensure all service offerings comply with local regulations and company policies;
• Prepare and maintain documentation for service product specifications, pricing, and updates;

Job Requirements:

• Bachelors degree in telecommunications, IT, engineering, or a related field
• Proven experience (3+ years) in service/product management within the telecommunications or IT industry.
• Strong understanding of telecommunications and IT service solutions (e.g., cloud, 5G, managed services).
• Proficiency in project management methodologies and tools.
• Ability to analyze market trends and customer needs to define competitive service offerings.
• Strong problem-solving skills to address technical or operational challenges.
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Strong interpersonal skills to work effectively with customers, cross-functional teams, and global stakeholders.
• Deep understanding of customer pain points and the ability to deliver customized service solutions.
• Experience in customer relationship management, particularly in a B2B setting.
• Knowledge of pricing models, cost management, and ROI analysis for service products.
• Awareness of legal and regulatory compliance in the telecommunications industry.
• Willingness to travel domestically and internationally as required.