Research Project Manager FTE

 Job Description:

Multilingual Connections is a woman-owned global language solutions company founded in 2005 that helps organizations understand, engage and grow their international markets. Our services include translation, transcreation, transcription, multimedia localization and global research support, and while our headquarters are in the Chicago area, our team is located across the world. Unless you happen to be located in the Chicago area, this role is fully remote and open to all local, national and international locations.

At Multilingual Connections, relationships are at the core of everything — relationships with our clients,
our team, our partners and our talent. We pride ourselves on our ability to inspire trust, to be flexible and creative, to pursue growth and learning and to embrace and drive change. When we add to our team, we look for people with specific qualifications but also for people that share our values and who are excited about working in an entrepreneurial environment. 

As the Multilingual Research Project Manager, you’ll be responsible for coordinating and managing corporate multilingual research projects, including focus group and interview moderation, online fieldwork support, survey translation, and audio transcription. Multilingual moderation is a relatively new service at Multilingual Connections, and while you’ll be part of our Production team, you’ll also collaborate with our Sales & Marketing team and CEO to further develop and grow this exciting new direction. If you are someone who is communicative and organized, who has experience in corporate research, and who thrives in a fast-paced, multilingual and multicultural environment, we’d love to hear from you!

In this role you’ll be expected to:

  • Respond to inbound client inquiries about our services and participate in sales calls to field questions specific to research

  • Help recruit and evaluate freelance researchers across the globe

  • Quote, schedule, coordinate research, translation and transcription projects

  • Manage projects once they are initiated, including facilitating communication between multiple stakeholders — researchers, linguists, and clients — tracking schedules, and monitoring performance and communication

  • Meet/exceed gross margin goals while maintaining quality standards and schedules

  • Develop and maintain excellent relationships with clients, researchers, linguists, and our team

  • Prepare weekly and monthly status reports as needed

  • Proactively seek and organize post-project feedback from researchers, linguists and clients

  • Collaborate with production leadership to document and continually improve our service offering

  • Collaborate with sales team to support growth of our service offering

What you’ll bring with you:

  • 2+ years’ experience in corporate research (managing or conducting research, consulting or strategy) or a similar research management role

  • Understanding of and proven experience with consumer research methods, including research design, ethnographic methods, focus groups, interviews, and surveys

  • Experience in the language service industry (preferred)

  • Strong organizational, time management, and English communication (spoken and written) skills

  • Initiative in developing and implementing efficient, creative solutions

  • Strong customer service orientation

  • Comfortable and productive home office environment

  • Tech-savvy; preferred experience with Google Workspace and Microsoft Suite; understanding of CAT tools (preferred)

  • Proficiency in a second language (preferred)

What you’ll get from us:

  • An enthusiastic and collaborative work environment

  • Competitive compensation package

  • Paid vacation and holidays

  • Ongoing professional development opportunities

  • Colleagues that feel like family

Interested?

If this sounds like a good fit, please visit our website and apply through the online application with the following items:

  • Your resume

  • Your cover letter

  • A link to a 60-second video introducing yourself and explaining why this is a perfect fit for you

Multilingual Connections is proud to be an equal opportunity workplace that thrives on and embraces diversity in all forms. We have a safe and inclusive team environment that values mutual support and collaboration. We encourage and expect participation and ideas from all levels, and we know that getting diverse insight from all employees is what will make us successful. We make employment decisions based on qualifications, merit, and business needs.

  Required Skills:

Development Support Performance Environment Multimedia Resume Translation Video Compensation Participation Consulting Forms Time Management Strategy Research Customer Service Leadership Design Communication Marketing Business English Sales Management