Hotel Operations Specialist

Welcome to Munich Ventures, a venture catalyst that supports startups in building digital products at every stage. It invests in startups, builds tech teams, and manages everything from initial development to scaling and expanding existing teams.

Munich Ventures LLC is looking for a proactive and detail-oriented Hotel Operations Specialist who will be responsible for supporting day-to-day hotel operations from a distance, analyzing user feedback, and helping ensure our tech-driven hospitality product aligns with real-world operational needs.

The ideal candidate attributes:

• Higher education;
• 1-3 years of experience in a customer support or client-facing role;
• Excellent verbal and written communication skills in English language;
• Solid understanding of front office, reservations, or guest service processes;
• Strong communication and coordination skills across teams and geographies;
• Ability to analyze operational workflows and identify friction points;
• Strong organizational skills and comfort with remote collaboration tools;
• Knowledge of German language is a plus;
• Strong problem-solving skills and attention to detail.

Main job responsibilities:

• Act as the primary point of contact for hotel staff using our platform in Germany, ensuring their operational needs are understood and supported;
• Gather, analyze, and relay feedback from hotel teams to internal product and development teams;
• Provide operational insight during product development to ensure feature alignment with hospitality best practices;
• Support incident management and triage operational issues related to the platform;
• Collaborate with cross-functional teams (development, QA, customer success) to prioritize and resolve hotel-impacting issues;
• Ensure cultural and regulatory nuances are considered in the product and service delivery.

Hiring Stages:

• Submit your CV.
• Complete a mini-task.
• Attend an interview.

Perks and benefits:

• L&D budget per employee։ Specific budget allocated for continuous growth and development.
• Remote Work: 2 days Work From Home (WFH) per week.
• Paid Time Off: 5 additional days off annually for personal needs.
• Health & Wellness։ Comprehensive coverage through one of the biggest Insurance companies across Armenia.
• Performance review: Enjoy regular salary reviews to ensure your contributions are recognized and rewarded.
• Referral program: Take advantage of our employee referral program that rewards successful talent sourcing.
• Parking spot: Free parking is available for added convenience.