IT Support Technician

We're looking for a reliable and people-focused IT Support Technician to be the first point of contact for all technology-related queries. You'll keep our people productive by resolving hardware, software, and connectivity issues quickly and efficiently.

Requirements

• Matric (Grade 12) 
• Relevant IT qualification (A+, N+, or equivalent)
• 1–3 years of experience in a helpdesk or desktop support role
• Solid working knowledge of Windows 10/11 and Microsoft 365
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Strong communication skills and a customer-first attitude
• Experience with a helpdesk ticketing system (e.g. Freshservice, Jira, ServiceNow) advantageous
• Drivers licene and own reliable transport

Key responsibilities:

• Log, triage, and resolve 1st and 2nd line support tickets
• Set up and maintain desktops, laptops, and peripherals
• Support users on Microsoft 365, Windows, and internal systems
• Escalate complex issues to senior IT team members
• Maintain accurate records in the helpdesk ticketing system
• Must have drivers licence and own reliable transport 

If you have not heard back from us within 21 days, consider your application unsuccessful 

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