Guest Experience officer / Guest services (Western Cape)

Guest Relations Officer (Fixed-Term Contract)

We are seeking a professional and welcoming Guest Relations Officer to join our client's  hospitality team on a fixed-term basis. The role focuses on delivering an exceptional guest experience from arrival to departure while supporting different departments as needed.

Key Responsibilities

• Greet guests warmly and handle check-in and check-out procedures.

• Share guest information with relevant departments to ensure smooth communication.

• Assist with reservations, restaurant bookings, tours, transfers, and itineraries.

• Maintain accurate guest details, profiles, and billing information.

• Prepare welcome letters, registration cards, and other guest documentation.

• Handle guest queries, calls, and concerns in a professional manner.

• Support the reservations, spa, housekeeping, and food & beverage teams when required.

• Manage daily guest itinerary sheets and call logs.

• Book and monitor transfers, ensuring charges are processed correctly.

• Perform handovers with colleagues across shifts and complete limited night audit duties.

• Report maintenance or service issues to management as needed.

Requirements

• Hospitality certificate or diploma.

• 3-4 years experience in a similar guest relations or front office role.

• Strong administrative and computer skills.

• Excellent communication and interpersonal abilities, both verbal and written.

• Customer-focused with the ability to work confidently with high-profile guests.

• Professional appearance with a friendly and approachable manner.

• Strong attention to detail, reliability, and punctuality.

• Ability to work collaboratively across departments and adapt to guest needs.

• Own reliable transport.