Guest service Concierge (Cape Winelands) Hospitality Permanent

A prestigious luxury lodge and spa in the Cape Winelands is seeking a polished and detail-oriented Guest Service Concierge  to join their world-class hospitality team. This is an exciting opportunity to be part of an award-winning property renowned for delivering exceptional, personalised guest experiences.

The role is primarily administration and pre-arrival focused, requiring meticulous planning and the creation of bespoke guest itineraries. You will serve as a key touchpoint in ensuring every guest's stay is flawlessly anticipated and executed, while also supporting the Lodge Reservations function

Requirements

• A qualification in Hospitality, Travel, or Tourism is advantageous.
• 2–3 years' experience in a concierge or reservations environment, ideally within a luxury or 5-star property.
• Working knowledge of Property Management Systems (PMS).
• Proficiency in MS Office, specifically Outlook, Word, and Excel.
• Excellent written and verbal communication skills in English; additional language proficiency is a bonus.
• A warm, confident, and professional demeanour with experience handling high-profile or VIP clientele.

Key Responsibilities

• Manage all incoming emails and reservation correspondence promptly and accurately, ensuring responses are sent within a dedicated time slot turnaround.
• Assist guests with arranging restaurant bookings, tours, and transfer logistics.
• Maintain thorough knowledge of all applicable lodge rates, including rack rates, special offers, and contracted packages.
• Review and verify all upcoming bookings prior to guest arrivals, ensuring accuracy and confirmations are in order.
• Maintain and correctly utilise guest history profiles to personalise service delivery.
• Identify and action all Special Attention Guest requests with the highest degree of care and professionalism.
• Prepare and distribute morning arrival communications to all relevant departments each day.
• Compile and maintain booking notes, keeping all memo information current and relevant.

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