PROPERTY MANAGER

The Property Manager under the direction of the General Manager, Property Division will manage the daily operations of all assigned properties with a goal to maximize the asset value, provide customer satisfaction and maximize the obtainable revenue.

Essential Functions (Duties include but not limited to):

• Leasing
• Ensure that all applicants are screened according to the approved process and qualify for the housing they have applied for before entering into a rental agreement
• Complete the applicant screening process within 2 business days
• Negotiate lease contracts including move in bonuses and rental rebates with input from the General Manager, Property Division in a timely manner while maximizing revenues
• Ensure all tenants comply with the lease and enforce the conditions when tenants do not comply
• Ensure that lease renewals are created and sent within legislative guidelines and are completely accurate
• Ensure that signed lease renewals are signed and returned according to legislative guidelines 
• Ensure that rental units are turned over in a timely manner to ensure that any vacancy loss is kept to a minimum 
• Complete market evaluations a minimum of 2 times per calendar year to ensure current and future rents are comparable to others in the neighborhood 
• Ensure there is proper signage on the building when units are available 
• Ensure that all marketing is accurate, and units are being advertised when required 
• Coordinate and attend open houses when required Tenant Relations 
• Maintain a positive, productive relationship with all tenants 
• Returning all emails and phone calls; responding to non-emergency tenant concerns within 1 business day
• Issue letters to tenants for lease and legislative violations 
• Document the electronic tenant file with a timeline of correspondence (verbal and paper) between the Landlord and Tenant
• Ensure that annual suite inspections are completed according to schedule
• Accounts Receivable
• Ensure that rent is paid on time and late fees are charged when applicable
• Follow the arrears policy and complete the eviction process when necessary
• Ensure that the tenant ledger is accurate and make necessary adjustments accurately
• Ensure that when the Landlord and Tenant enter a mediated payment arrangement that the tenant fulfills their obligation
• Fill out necessary paperwork and attend hearings at the Residential Tenancies Branch as required
• Ensure past tenant collection process is adhered to

Maintenance and Repairs:

• Keep all buildings within the assigned portfolio in good repair
• Address safety concerns in a timely manner
• Ensure that regular maintenance is scheduled as required
• Ensure that snow clearing and lawncare is assigned in advance of the upcoming season and that the contractor provides quality for the negotiated price
• Ensure that laundry equipment is in working order and repaired in a timely manner
• Ensure that onsite staff keep the buildings at or above the cleanliness standard of Management and follow up within 2 business days when it falls below this standard 
• Ensure all rental units turned over to new tenants meet the standards of Thorwin Properties in cleanliness and repair 
• Review contractor invoices for accuracy to work requested
• Review utility bills for accuracy in dates and follow up on building issues that can cause increased utility costs
• Procure quotes for work valued over $2,000.00 or as directed 
• Recruit, Supervise and Manage Resident Managers
• Work in collaboration with Human Resources and the General Manager, Property Division to advertise, interview and hire
• Resident Managers where needed
• Ensure that those chosen for employment are equipped to fulfill the role and are equipped to live the Vision, Mission, and Values
• Ensure that each Resident Manager maintains their assigned property to the standard of Management in both cleanliness and repair
• Ensure that Resident Managers are reporting required repairs/deficiencies to the Property Manager in a timely manner
• Provide input to the General Manager, Property Division and/or Resident Manager Supervisor so that performance management  reviews can be completed as required for all Resident Managers
• Monitor employee performance issues and implement disciplinary action as required in collaboration with the Resident Manager
• Supervisor and/or General Manager, Property Division Accountability
• Report weekly regarding issues related to their assigned buildings to the General Manager, Property Division
• Attend, be prepared for and participate in all weekly meetings
• Accurately complete all necessary documentation (electronic and paper based) associated with the position in a timely manner
• Be on site at each managed property at least two times per month to ensure that the cleanliness of the building meets Thorwin Properties standards.
• Ensure that supervised staff members follow all Thorwin Properties policies and procedures
• Uphold the Mission, Vision, and Value statement of Thorwin Properties

Qualifications:

• Post-secondary education in a related field or equivalent experience 
• 5-10 years property management experience

Knowledge, skills, and abilities:

• Must have the ability to follow oral and written instructions and be able to maintain effective and cooperative working relationships.
• Must be organized and pay attention to detail
• Ability to work independently and manage time effectively
• Valid Drivers License and vehicle required
• Be available on occasion to meet with staff/tenants outside of office hours
• Be part of the on-call rotation for evening and weekend emergencies