The Property Manager under the direction of the General Manager, Property Division will manage the daily operations of all assigned properties with a goal to maximize the asset value, provide customer satisfaction and maximize the obtainable revenue.

Essential Functions (Duties include but not limited to):

  • Leasing
  • Ensure that all applicants are screened according to the approved process and qualify for the housing they have applied for before entering into a rental agreement
  • Complete the applicant screening process within 2 business days
  • Negotiate lease contracts including move in bonuses and rental rebates with input from the General Manager, Property Division in a timely manner while maximizing revenues
  • Ensure all tenants comply with the lease and enforce the conditions when tenants do not comply
  • Ensure that lease renewals are created and sent within legislative guidelines and are completely accurate
  • Ensure that signed lease renewals are signed and returned according to legislative guidelines 
  • Ensure that rental units are turned over in a timely manner to ensure that any vacancy loss is kept to a minimum 
  • Complete market evaluations a minimum of 2 times per calendar year to ensure current and future rents are comparable to others in the neighborhood 
  • Ensure there is proper signage on the building when units are available 
  • Ensure that all marketing is accurate, and units are being advertised when required 
  • Coordinate and attend open houses when required Tenant Relations 
  • Maintain a positive, productive relationship with all tenants 
  • Returning all emails and phone calls; responding to non-emergency tenant concerns within 1 business day
  • Issue letters to tenants for lease and legislative violations 
  • Document the electronic tenant file with a timeline of correspondence (verbal and paper) between the Landlord and Tenant
  • Ensure that annual suite inspections are completed according to schedule
  • Accounts Receivable
  • Ensure that rent is paid on time and late fees are charged when applicable
  • Follow the arrears policy and complete the eviction process when necessary
  • Ensure that the tenant ledger is accurate and make necessary adjustments accurately
  • Ensure that when the Landlord and Tenant enter a mediated payment arrangement that the tenant fulfills their obligation
  • Fill out necessary paperwork and attend hearings at the Residential Tenancies Branch as required
  • Ensure past tenant collection process is adhered to

Maintenance and Repairs:

  • Keep all buildings within the assigned portfolio in good repair
  • Address safety concerns in a timely manner
  • Ensure that regular maintenance is scheduled as required
  • Ensure that snow clearing and lawncare is assigned in advance of the upcoming season and that the contractor provides quality for the negotiated price
  • Ensure that laundry equipment is in working order and repaired in a timely manner
  • Ensure that onsite staff keep the buildings at or above the cleanliness standard of Management and follow up within 2 business days when it falls below this standard 
  • Ensure all rental units turned over to new tenants meet the standards of Thorwin Properties in cleanliness and repair 
  • Review contractor invoices for accuracy to work requested
  • Review utility bills for accuracy in dates and follow up on building issues that can cause increased utility costs
  • Procure quotes for work valued over $2,000.00 or as directed 
  • Recruit, Supervise and Manage Resident Managers
  • Work in collaboration with Human Resources and the General Manager, Property Division to advertise, interview and hire
  • Resident Managers where needed
  • Ensure that those chosen for employment are equipped to fulfill the role and are equipped to live the Vision, Mission, and Values
  • Ensure that each Resident Manager maintains their assigned property to the standard of Management in both cleanliness and repair
  • Ensure that Resident Managers are reporting required repairs/deficiencies to the Property Manager in a timely manner
  • Provide input to the General Manager, Property Division and/or Resident Manager Supervisor so that performance management  reviews can be completed as required for all Resident Managers
  • Monitor employee performance issues and implement disciplinary action as required in collaboration with the Resident Manager
  • Supervisor and/or General Manager, Property Division Accountability
  • Report weekly regarding issues related to their assigned buildings to the General Manager, Property Division
  • Attend, be prepared for and participate in all weekly meetings
  • Accurately complete all necessary documentation (electronic and paper based) associated with the position in a timely manner
  • Be on site at each managed property at least two times per month to ensure that the cleanliness of the building meets Thorwin Properties standards.
  • Ensure that supervised staff members follow all Thorwin Properties policies and procedures
  • Uphold the Mission, Vision, and Value statement of Thorwin Properties


  • Post-secondary education in a related field or equivalent experience 
  • 5-10 years property management experience

Knowledge, skills, and abilities:

  • Must have the ability to follow oral and written instructions and be able to maintain effective and cooperative working relationships.
  • Must be organized and pay attention to detail
  • Ability to work independently and manage time effectively
  • Valid Drivers License and vehicle required
  • Be available on occasion to meet with staff/tenants outside of office hours
  • Be part of the on-call rotation for evening and weekend emergencies