Resident Community Manager

The RCM, under the direction of the Property Manager, will ensure the properties

assigned to them are maintained both in cleanliness and repair, assist in keeping

suite vacancies to a minimum, assist in collecting late rent and fees, and represent

the Company in a manner consistent with our Vision, Mission and Values.

Responsibilities:

• Maintaining the property to the standard of Management in both cleanliness and
• repair:
• Maintenance of grounds, front boulevards and sidewalks including shoveling of walkways, sidewalks, and entrances, and cleaning up garbage (including pet waste) daily. Where the landscaping and grounds maintenance is contracted out to a supplier, the Resident Community Manager is responsible to monitor the service provided and give feedback to their Property Manager as needed.
• Cleaning of all interior common areas including vacuuming, sweeping, mopping all floors including stairwells, cleaning windows, dusting all surfaces, cleaning light fixtures, wiping mailboxes, washing walls, etc.
• Ensuring that all apartment homes are shown and turned over to new  residents clean and in good repair. Reporting where applicable.
• A vacant apartment home must be cleaned and ready for a new resident within three (3) working days of the previous resident vacating.
• Completing move in and move out apartment home inspections with incoming resident.
• Completing annual and semi-annual apartment home inspections and following up on any items related to cleanliness, maintenance, fire safety, security, etc.
• Visually access all requested repairs before requesting a work order.
• Ensuring that required repairs/deficiencies are reported to Facility Services and your Property Manager as soon as possible.
• Attend to minor maintenance including, replacing toilet handles, replacing toilet seats, attending clogged drains, replacing flapper, replacing sink cartridges, stopping/repairing water leaks, changing locks, tightening screws, cabinet, and closet door adjustments, etc.
• Management of the parking lot. This includes reporting unauthorized vehicles, maintaining a waiting list (if necessary), and keeping it clean and in good repair.
• Responding to requests on apartment home availability and showing vacant apartment homes to potential residents.
• Inquiries about apartment home availability should be responded to as soon as possible, no more than one (1) working day.
• Reporting any issues or inconsistencies with the online advertisements for vacant apartment homes including amenities available, rent amount, number of bedrooms, etc.
• Conducting open houses as needed during evenings or weekends.
• Scheduling and completing move in and move out reports.
• Reporting any issues with building signage related to vacancies.
• Deliver amount owing reminders at the beginning of the month
• Knock on the residents suite door, phone, or text them to establish contact and discuss a payment arrangement.
• Deliver Form 8 (Non-payment of rent) eviction notice to residents owing rent.
• Deliver Form 10 (Habitually late) eviction notice to residents who have been late for 3 months in a year.
• Relay all communication from the tenant in arrears to the Property Manager.
• Be on call evenings, weekends, and holidays for emergencies.
• Emergencies include no heat in the winter, security breach (broken window, lock, or door), fridge stops working, a fire, an uncontained water leak, tenant locked out of suite, etc.
• Providing excellent customer service by responding to non-emergency resident requests within 24 hours (e-mails, calls, text).
• Tracking and assigning parking spaces to tenants.
• Delivering letters to tenants on behalf of the Company
• Delivering and collecting of lease renewals.
• Completing all necessary paperwork.

Requirements:

• Knowledge/Experience:
• Grade 12 education or equivalent experience.
• 2+ years experience in building cleaning or as a Resident Manager
• Must maintain a professional and courteous manner with residents, visitors, contractors, and fellow employees.
• Must have the ability to follow oral and written instructions and be able to maintain effective and cooperative working relationships.
• Must be organized and pay attention to detail.
• Ability to work independently and manage time effectively.
• Be able to use a mobile internet device or smartphone for texting and emailing.
• Must be physically able to bend, kneel, stretch, sweep, mop, shovel, climb stairs and lift to 40 lbs.
• The typical work hours are Monday to Friday, 8:00 AM to 4:00 PM,
• depending upon operational requirements start times or day of week may change with mutual agreement
• Participation in company activities, public listings of our staff and company pictures on our website is expected.