J00002063 TG C(A35)Customer Service - Ubi Rd

Job Position: Customer Service
Company Background: Bus CCTV / Software / System
Office Location: Ubi Rd 1, Singapore 408734 (MRT: Blue DT 27)
Working Hours: 9 am - 6 pm; Mon - Fri
Salary Package: Basic SGD 2,200 ~ SGD 2,400 (Open Nego）
Benefit: Allowance / Incentive will be open discussion in the Interview session

Job Description:
Making & receiving customer inquiry calls.
Handling customer complaints.
Collecting & analyzing customer feedback.
Responding to customer reviews.
Support software training & software installation with customers.
Intervention driver fatigue cases for commercial bus & SME companies.
Assist in the retrieval of camera footage for customers.
Prepare usage report for sales team for grants claim.
Prepare telematic reports for customers to improve driver behaviors & help reduce accident cases.
Data analytics for software & product accuracy.
Back-end QC check for new vehicle installation project.
Observe & monitor for server performance.
Arrange CCTV installation or maintenance booking with the customer.

Job Requirement :
Interpersonal and customer service skills
Analytical and problem-solving skills
Multitasking and organizational skills
Ability to answer a high volume of calls and/or emails daily
Ability to share work among the customer service team
Attentiveness and patience
Time-management skills
Ability to find positivity in any situation