Customer Happiness Representative/ Receptionist (Contract)

Our client is a large medical university and research center in Dubai that is looking to hire an experienced Customer Happiness Agent/Receptionist for a 6-month contract. This is extendable based on performance. 

An ideal candidate ensures that all service requests and interactions with the company's Happiness Centers through phone, email, or in-person are managed as per the relevant processes promoting client happiness and protecting the brand image both internally and externally

Requirement

1. Excellent communication & interpersonal skills.
2. 1-2 years of experience in a similar role.
3. Fluent in Arabic.

Responsibilities

1. Promotes the brand image by interacting with callers and visitors as required in the defined processes
2. Provides information related to FAQ as per the data provided by the Business Units
3. Ensures the reception areas are clean and tidy by coordinating the services required from Facility Management team
4. Ensures that caller id and reasons for the call are communicated to the concerned person before transferring calls
5. Ensures timely reply of messages from callers or visitors to the concerned employees
6. Ensures that the company's value of RESPECT is manifested in the manner of responding to calls and visitors
7. Maintains data related to the Customer Happiness Centers as required by the Management
8. Prepares periodical reports for the Management based on the data maintained in the center
9. Receives and disburses mails to employees and maintains a log for important, official registered and courier mail to enable tracking and safe delivery of the documents
10. Familiarizes with the phone units options to ensure that calls are transferred promptly and correctly
11. Updates the immediate supervisor on the stock requirements related to the services provided and other issues that require Management intervention
12. Deals with the email directed to the Happiness Centers as per the defined processes
13. Maintains and updates the employee directory for the concerned departments to facilitate timely and accurate services from the centers