Job Openings IT Administrator

About the job IT Administrator

Job Title: IT Administrator
Reports to: Head of Finance
Department: IT
Location: Sharjah, UAE
Employment Type: Full-Time

Purpose of the Role

To ensure the smooth operation of IT systems across the Group Companies by leveraging up-to-date, secure, and business-compatible technologies, while supporting continuous improvements in infrastructure, security, and service delivery.

Key Responsibilities

Daily Operations

  • Respond to IT concerns from staff via email, phone, or WhatsApp.

  • Monitor upcoming license/domain renewals and take timely action.

  • Ensure all Manafa websites (excluding HMH) are secure and operational.

  • Oversee IT infrastructure, systems, and security based on industry best practices.

  • Manage procurement, negotiation, and performance of IT service contracts.

  • Ensure legal and policy compliance across IT operations.

  • Conduct periodic security tests and implement necessary controls.

  • Develop and maintain business continuity and contingency plans.

  • Promote IT security awareness across the organization.

Monthly Duties

  • Maintain all hardware (Macs, PCs, printers, mobile devices) and cloud services.

  • Perform system updates, backups, and security checks.

  • Review all website functionality and Google Maps presence across companies.

Quarterly Duties

  • Audit and centralize domain/social account credentials under official business emails.

  • Perform IT security audits and vulnerability assessments.

  • Evaluate telecom plans for cost-effectiveness.

Yearly Duties

  • Renew software licenses, antivirus, firewalls, and domain hosting.

  • Prepare annual IT budget and vendor performance assessments.

  • Conduct IT GAP analysis and audits.

  • Evaluate hardware needs and coordinate procurement or maintenance.

Ad-hoc / As-Requested Tasks

  • Provide technical support for hardware, software, and network issues.

  • Troubleshoot email, internet, Outlook, and printer issues.

  • Install software and configure systems for new users.

  • Address mobile and telephony concerns (lines, roaming, billing).

  • Conduct physical IT audits on hardware conditions and warranties.

  • Support IT-related projects and implement security protocols.

  • Manage vendor negotiations and IT project budgeting.

Qualifications & Skills

Education & Certifications

  • Bachelor's degree in IT, Computer Science, or related field

  • IT Certifications (e.g., CompTIA, Cisco, Microsoft, etc.) are a plus

Experience

  • 3+ years as an IT Administrator or in a similar technical role

  • Experience with cloud platforms, virtualization, and infrastructure management

Technical Competencies

  • Network/system administration

  • IT security and data protection

  • Hardware/software troubleshooting

  • Familiarity with macOS, Windows, cloud services (iCloud, OneDrive), Tally, Microsoft Office, etc.

Soft Skills

  • Strong communication and interpersonal skills

  • Analytical thinking and attention to detail

  • Ability to work independently and manage multiple priorities

Languages

  • Proficiency in English (required)

  • Arabic (preferred)


Or refer someone