Key Account Executive

Our client is a well-established and respected distributor of healthcare, personal care, and consumer products in the UAE. Headquartered in Dubai Internet City, they partner with leading global brands and ensure their presence across major supermarkets, hypermarkets, pharmacies, and retail outlets throughout the country.

The Key Account Executive is responsible for managing and growing relationships with key client (specifically Carrefour), ensuring customer satisfaction, and driving revenue growth.

Working Days: Monday- Saturday

Account Management & Sales:

• Develop and maintain strong relationships with key clients, acting as their primary point of contact.
• Identify opportunities to upsell, cross-sell, and expand business with existing accounts.
• Understand client needs, market trends, and competitor activities to develop strategic account plans.
• Ensure timely and successful delivery of solutions according to customer needs and objectives.
• Collaborate with internal teams (sales, marketing, supply chain, finance) to optimize customer satisfaction and business growth. Collection & Credit Management:
• Monitor accounts receivable and ensure timely collection of outstanding payments.
• Follow up with clients on overdue invoices and negotiate payment terms where necessary.
• Coordinate with the finance team to track outstanding balances and identify potential risks.
• Implement and enforce credit policies to minimize financial risks.
• Work closely with clients to resolve disputes or issues related to billing and payments.
• Maintain accurate records of collections, payment plans, and customer communications.

Reporting & Analysis:

• Prepare regular reports on account performance, sales revenue, and outstanding receivables.
• Analyze sales trends and payment behaviors to propose strategic improvements.
• Provide forecasts on account revenue and payment collection to management.
• Customer Support & Issue Resolution:
• Address customer concerns and provide solutions in a timely and professional manner.
• Act as a bridge between clients and internal departments to ensure smooth operations.
• Handle contract renewals and negotiations to maintain long-term client relationships.

Qualifications & Requirements:

• Bachelors degree in Business Administration, Marketing, Supply Chain, or a related field.
• 24 years of experience in handling baby products in Carrefour (head office level and store level) Revenue growth and sales target achievement.
• Customer acquisition and retention rates.
• Sales team performance and productivity.
• Market expansion and new business opportunities generated.
• Accounts receivable turnover and collection efficiency.
• Reduction in overdue receivables and DSO (Days Sales Outstanding).
• Strong analytical skills and proficiency in Excel, ERP systems

Most Important KPI :

a. All actions KPIs are done in a timely and perfect manner

b. Self-driven action-taker to drive the team to ensure a.

c. As a result of a & b, achieve sales target