Technical Support Engineer

Location: DHA Phase 2, Islamabad, Pakistan
Job Type: Full-Time | Onsite | Monday to Friday
Shift Timings:

• Winter: 7:00 PM – 3:00 AM
• Summer: 6:00 PM – 2:00 AM

Salary Range: PKR 70,000 – 80,000
Benefits: Medical, Food, Accommodation & Fuel Allowance

Job Overview

We are hiring a Mid-Level Technical Support Engineer to join our growing technical support team in Islamabad. This role is ideal for professionals with strong troubleshooting skills, excellent English communication, and a passion for delivering outstanding customer support. You will be responsible for handling technical issues, supporting international clients, and ensuring high service quality in a fast-paced environment.

This is an excellent opportunity for candidates looking to grow their careers in IT Support, Technical Support Engineering, Customer Support Engineering, and Helpdesk Operations.

Key Responsibilities

• Provide technical support to clients via calls, emails, and chat in fluent English
• Diagnose, troubleshoot, and resolve software, system, and application issues
• Explain technical solutions clearly to non-technical clients
• Escalate complex issues to development or infrastructure teams when required
• Maintain detailed documentation of issues, solutions, and follow-ups
• Monitor systems and proactively identify potential technical problems
• Ensure timely resolution of support tickets while meeting SLAs and KPIs
• Build strong client relationships through professional communication
• Maintain high customer satisfaction and service quality standards

Required Skills & Qualifications

• Bachelors degree in Computer Science, Information Technology, or related field
• 1–2 years of experience in Technical Support, IT Support, or Helpdesk roles
• Strong troubleshooting and analytical problem-solving skills
• Excellent spoken and written English communication
• Ability to communicate technical concepts to non-technical users
• Customer-focused attitude with strong attention to detail
• Ability to work independently and in a team environment
• Experience with ticketing systems and support documentation is a plus

Compensation & Benefits

• Salary: PKR 70,000 – 80,000
• Medical coverage
• Food facility
• Accommodation
• Fuel allowance
• Professional and growth-oriented work environment

Why Join Us?

• Stable and long-term career opportunity
• Professional work culture
• Exposure to international clients and real-world technical environments
• Growth in technical, communication, and customer service skills