ServiceNow Technical Consultant — CMDB / CSDM

ServiceNow Technical Consultant — CMDB / CSDM

Contract | Remote | Long-Term

Job Details

• Location: Remote
• Contract Duration: April 12 – September 26
• Hours: 256 total hours
• Rate: $150/hr USD
• Language: English
• Work Authorization: Required

About the Role

We are hiring on behalf of a client for an expert-level ServiceNow Technical Consultant specialising in CMDB and Common Service Data Model (CSDM). The role spans a multi-month engagement involving configuration, client workshops, solution demonstrations, and advisory support.

This is both a technical and consultative role — the candidate must be equally comfortable configuring CMDB components and advising client stakeholders on CSDM adoption and best practices.

Key Responsibilities

• Configure CI subscribing functionality, CMDB class structures, and CI relationship types
• Set up CI lifecycle management and CI identification and reconciliation
• Configure forms to include lifecycle attributes for principal CI classes
• Enable lifecycle stage and status sync across Asset, CI, and IBI tables
• Provide a comprehensive overview of CSDM including terminology, model, mapping, and use cases
• Advise on ownership and maintenance of CSDM entities and data foundations capabilities
• Lead and support client workshop sessions and solution demonstrations
• Refine user stories and provide ongoing advisory support throughout the engagement

Requirements

• Expert-level experience with ServiceNow CMDB and CSDM
• Hands-on configuration experience across CI classes, relationships, lifecycle management, and reconciliation
• Strong understanding of Common Service Data Model principles and application
• Proven experience running client workshops and presenting solution designs
• Ability to operate in both a technical and advisory capacity
• Work authorization required for this engagement
• Active ServiceNow certification preferred

How to Apply

If you meet the requirements above and are open to this opportunity, please send your CV and a brief note on your availability to connect. All applications are treated with full confidentiality.