Senior System Administrator EA-1338

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.

Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.

We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position: Senior System Administrator

Location: Munich, Germany

Field: Defence

Type: Full-time/80% Remote

Project / Department Overview

The role is part of a WAN transport operations environment responsible for the operation, coordination, and documentation of WAN transport network services. The area covers technologies such as WDM and Carrier Ethernet Transport and works closely with WAN IP teams whose MPLS-based networks rely on the underlying transport network.

The position also includes the coordination of externally procured carrier services in the areas of WAN, voice, and mobility. This includes ordering, cancelling, modifying, documenting, and coordinating carrier-related services and changes.

Responsibilities

The Senior System Administrator will be responsible for the following tasks:

• Ordering, cancelling, changing, and documenting externally purchased carrier services in the areas of WAN and voice.
• Recording and processing service requests and carrier orders.
• Reviewing, documenting, and tracking incoming order confirmations.
• Scheduling order confirmations and forwarding relevant information to the requestor.
• Handling prioritizations and escalations.
• Supporting and coordinating construction or rollout activities related to site connectivity.
• Planning, assessing, and coordinating changes in the WAN environment.
• Recording and maintaining documentation in tools such as MS Excel, Maximo, SATIN, and document management systems.
• Coordinating the technical implementation of WAN system changes within the change management process.
• Preparing impact analyses within the WAN system environment.
• Monitoring implementation progress and updating technical documentation where required.
• Supporting the preparation and execution of quality meetings.
• Ensuring proper communication between technical teams, requestors, carriers, and relevant stakeholders.

Required Qualifications and Experience

• At least 3 years of professional experience in WAN order management.
• At least 3 years of experience working with Maximo and BWT or comparable operational management tools.
• Practical experience in WAN, voice, carrier services, or telecommunications order coordination.
• Experience in change management processes within technical infrastructure environments.
• Strong documentation skills and experience maintaining technical and operational records.
• Good knowledge of Microsoft Excel and standard office tools.
• Experience working with ticketing, asset, documentation, or service management systems.

Language Requirements

• German: C1 level according to CEFR.
• English: B1 level according to CEFR.

Proof of language skills can be provided through a CV, self-declaration, or equivalent evidence. Native speakers are exempt from providing separate proof for the respective language.

Certifications / Evidence

If certificates are submitted as proof of qualification, they must be valid at the time of proposal submission. Equivalent evidence may be accepted if the required certificate cannot be provided for reasons beyond the candidate's control and if the equivalence can be demonstrated.

Required Reference Information

If project references are required, they should include:

• Industry
• Project title
• Short project description
• Duration of the candidate's assignment
• Detailed description of the candidate's responsibilities and activities in the project

Soft Skills

The candidate should demonstrate:

• Strong teamwork and cooperation skills.
• Professional and appropriate communication style.
• Clear and structured verbal expression.
• Ability to coordinate with multiple stakeholders.
• Reliability, accuracy, and a structured working approach.
• Ability to work independently in a remote or hybrid environment.
• Good escalation and prioritization skills.

What we offer:

• Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
• Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
• Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
• Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
• Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
• Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.