Senior System Administrator (VPN / 2nd Level Support) EA-1318

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.

Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.

We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position: Senior System Administrator (VPN / 2nd Level Support)

Location: Bonn, Munich (One person will be hired for each location)

Field: Defence

Type: Full-time/40% Remote

Job Description

The role focuses on providing advanced second-level support for secure remote access and VPN solutions within a highly regulated IT environment. The position involves troubleshooting, maintaining, and optimizing secure communication systems while ensuring compliance with strict security standards.

Key Responsibilities

• Independently handle incoming incidents via phone and remote support in a second-level support environment
• Diagnose and resolve issues related to VPN and secure communication systems
• Support installation, configuration, and operation of secure remote access solutions
• Participate in change management processes, including planning, evaluation, and implementation of service changes
• Contribute to testing and quality assurance activities
• Maintain and continuously improve technical documentation
• Ensure compliance with security policies and operational standards

Requirements

• Completed vocational training in IT or a related field
• Minimum 4 years of experience in IT service operations or administration
• At least 2 years of experience in incident management (2nd level support)
• Hands-on experience with VPN technologies and secure communication solutions
• Experience with Windows operating systems administration
• Familiarity with ITIL-based processes (ITIL Foundation preferred)
• Strong analytical and troubleshooting skills

Languages

• German: C1 level
• English: B1 level

Soft Skills

• Strong teamwork and communication skills
• Professional demeanor and structured working style
• Clear and effective verbal communication

What we offer:

• Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
• Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
• Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
• Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
• Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
• Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.