Senior Expert License Management EA-1277

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.

Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.

We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position: Senior Expert License Management

Location: Meckenheim, Bonn ( One candidate will be hired for each location)

Field: Defence

Type: Full-time/50% Remote

Senior Expert License Management 

Service Management – Software & Asset Management

Role Overview

The Senior Expert License Management is responsible for ensuring compliant, technically sound, and commercially optimized software licensing within a complex IT service environment.

The role acts as a key interface between business units, customers, and the internal Software Asset Management (SAM) operations team. The position focuses on evaluating licensing requirements, translating business needs into standardized SAM service components, and ensuring high service quality in accordance with IT service management standards.

Key Responsibilities

• Lead and support Software Asset Management (SAM) requirement consulting, proposal creation, and service description development
• Capture and analyze customer requirements and translate them into structured SAM service modules
• Act as the official representative of the SAM service in internal and external meetings
• Provide advisory support regarding SAM service scope, licensing models, and optimization strategies
• Contribute to internal SAM projects aimed at continuous service improvement and efficiency enhancement
• Coordinate and support documentation activities in alignment with ITIL-based standards
• Ensure compliance with agreed service quality requirements in terms of:
• Utility (functional performance)
• Warranty (service level compliance)
• Support demand estimation and effort evaluation for new service requirements
• Ensure alignment between licensing strategy and IT service delivery processes

Required Qualifications

• Degree in Business Administration, Information Technology, or a comparable qualification
  OR minimum 5 years of professional IT experience
• ITIL Foundation Certification (v3 or v4)
• German language proficiency at C1 level (CEFR standard)

Professional Experience

• Minimum 6 years of experience in IT Service Management within complex IT environments
• Minimum 3 years of experience in Software Asset Management (SAM)
• Minimum 6 years of experience in IT Service Delivery processes and ITIL-based service environments
• Proven experience working in structured service organizations with defined service modules and SLAs

All required experience must reflect continuous and substantial professional engagement in the respective subject areas.

Key Competencies

• Strong analytical and structured working approach
• High sense of responsibility and resilience under pressure
• Strong decision-making and implementation capability
• Excellent communication skills and advisory competence
• Strong stakeholder management skills
• Ability to present complex topics clearly and convincingly
• Team-oriented mindset with professional interpersonal conduct
• High level of goal orientation and execution strength

What we offer:

• Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
• Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
• Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
• Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
• Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
• Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.