Repair/Order Management Clerk (m/f/d)

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.

Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.

We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position: Repair/Order Management Clerk

Location: Bremen, Germany

Field: Defense

Type: Full-time

Tasks:

• Order processing in the field of plant repair in compliance with the specifications of contracts and service descriptions
• Coordination of the repair and spare parts business with the various specialist departments
• spare parts business within the cost and schedule framework at the site
• Creation of work, schedule and repair plans according to specifications in SAP
• Progress monitoring and evaluation of CS orders
• Preparation of documentation (findings/billing documents, cost estimates, quality documents if necessary) and provision of these for the commercial offices
• Technical problem clarification with the client/commercial bodies within the framework of specifications from the project
• Technical and commercial order processing with subcontractors, including preparation of all delivery documents Coordination of repair orders in consultation with the production departments
• Monitoring of repair progress/adherence to deadlines and initiation of measures in the event of deviations and, if necessary, escalation to specialist supervisors
• Initiation of timely provision of material or tracking of missing parts
• Ensuring communication between project management and production and scheduling
• Participation in status and project meetings
• SAP maintenance of all relevant content in the repair order
• Recommendations for optimizing the repair process
• Preparation of evaluations, reports, working documents and documentation according to specifications
• Ensuring all processing-relevant measures to achieve the success of the order in line with the company's goals
• Sustainable maintenance of supplier contacts
• Consultation with suppliers during order processing
• Ensuring targeted communication internally and externally 

Requirements:

• Completed technical training in the field of electronics or comparable qualification, with further training in a job-specific commercial area
• Several years of professional experience in a similar field of activity
• Strong practical knowledge of SAP R3 Customer Service
• Good written and spoken English and German skills
• Good knowledge of Word and Excel
• Very good organizational and communication skills
• Independent and self-reliant way of working
• Entrepreneurial thinking and acting
• Confident appearance and strong assertiveness
• Good ability to work in a team and a high sense of responsibility

What we offer:

Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.