Senior System Administrator IT Operations & Change Management EA-1211

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.

Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.

We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position: Senior System Administrator IT Operations & Change Management

Location: Berlin, Germany

Job Purpose

We are looking for a skilled and proactive Senior System Administrator to join our IT Operations Management team. The role focuses on managing change processes within enterprise systems and providing 2nd level support. The position also plays a key part in monitoring IT infrastructure, maintaining system availability, and ensuring smooth ticket handling processes across the service lifecycle.

Key Responsibilities

🔧 IT Infrastructure & Operations

• Install, configure, operate, and monitor IT and communication services.
• Ensure infrastructure security and compliance with current security standards.

📊 Capacity & Availability Management

• Monitor the performance and availability of IT services and resources.
• Adjust system configurations to resolve performance bottlenecks or SLA risks.

🔄 Change, Release & Configuration Management

• Implement change requests in alignment with established release procedures.
• Document all modifications in designated configuration management databases.

🛠️ Incident Handling & Technical Support (2nd Level)

• Analyze and resolve incidents escalated from 1st level support (e.g., hardware/software faults).
• Conduct remote troubleshooting and root cause analysis.
• Maintain and update knowledge base documentation (e.g., BeWiki).
• Communicate effectively with end-users regarding incident resolution and status.

Required Qualifications

📘 Education & Certification

• Completed vocational training in IT (e.g., IT specialist) or university degree in IT or related field.
• ITIL Foundation certification in IT service management.
• Minimum 7 years of experience in IT system administration.

🌐 Language Skills

• German: C1 level according to the Common European Framework of Reference (CEFR).

Professional Experience

• At least 5 years in 2nd-level support involving:
• Coordinating change tasks (including IMACD processes: Install, Move, Add, Change, Delete).
• Incident handling and ticket processing.
• At least 5 years of experience with Mobile Device Management (MDM) platforms and technologies.

Soft Skills

• Excellent team collaboration and interpersonal skills.
• Strong communication abilities, both verbal and written.
• Professional demeanor and structured problem-solving approach.
  (All soft skills will be assessed during a phone or in-person interview.)

Additional Information

Up to 40% remote work is possible depending on operational needs.

What we offer:

• Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
• Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
• Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
• Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
• Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
• Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.