Service Integration Manager EA-1221

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.

Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.

We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position: Service Integration Manager

Location: Berlin, Frankfurt/Main, Munich

Field: Defence

Type: Full-time/Remote

Role Overview

The Service Integration Manager is responsible for coordinating and managing technical service rollouts, with a focus on LAN, WLAN, WAN, and Voice/Video services. This role ensures smooth implementation by overseeing internal and external delivery units, tracking timelines, and maintaining quality standards. Acting as the interface between technical teams, service management, and stakeholders, the Service Integration Manager plays a key role in ensuring reliable service delivery.

Key Responsibilities

• Act as sub-project lead for rollout activities within IT projects (technical project management).
• Manage and coordinate internal and external teams for site-specific rollouts.
• Oversee commissioning and switching of network components.
• Provide regular reporting to internal stakeholders.
• Ensure rollout activities meet defined quality criteria.

Qualifications

Education:

• Bachelors degree in IT or equivalent vocational IT qualification.

Certifications:

• IT Service Management certification (ITIL Foundation).
• Project management certification (e.g., PRINCE2, GPM Level D) preferred.

Professional Experience:

• At least 5 years of experience working in secure IT environments (e.g., government, banking, cloud, or data centers).
• At least 5 years of experience coordinating logistics, material deliveries, and collaborating with service technicians and administrators.
• At least 5 years of project management experience in IT environments.

Languages:

• German (C1) and English (C1), according to CEFR.

Soft Skills

• Strong teamwork abilities.
• Professional demeanor and interpersonal communication skills.
• Clear and concise verbal and written communication.

Special Requirements

• No mandatory security clearance required.

What we offer:

• Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
• Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
• Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
• Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
• Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
• Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.