IT Outsourcing Specialist / IT Service Manager

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.

Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.

We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position: IT Outsourcing Specialist / IT Service Manager

Type: Full-time

We are seeking an experienced IT professional to support the outsourcing of an internal IT department. The role involves ensuring a smooth transition, maintaining high availability of IT services, and supporting business-critical applications such as manufacturing execution and traceability systems.

Responsibilities

• Provide end-user support for up to 150 office workplaces, including installation, maintenance, and 1st/2nd level ticket support.
• Manage up to 200 operational technology (OT) clients in production environments, ensuring compliance with security policies and continuous monitoring.
• Oversee IT infrastructure maintenance, including Windows/Linux servers, virtualization hosts, NAS/SAN appliances, firewalls, switches, WLAN, server rooms, automation systems, and telephony.
• Ensure timely installation of patches, firmware, and functional updates while performing regular system health checks.
• Deliver on-site IT support up to two days per week, acting as a primary contact for inquiries and services.
• Maintain and optimize the MES/traceability software system, ensuring uninterrupted production operation.
• Analyze, diagnose, and resolve IT-related problems in production, coordinating updates and system integrations.
• Support integration of new equipment/processes into the MES structure, including documentation and approval.
• Conduct user trainings for MES/iTAC solutions and related IT systems.
• Prepare and maintain compliance-compliant documentation of IT services and infrastructure.
• Act as a central contact for project management, aligning IT needs with organizational objectives, and coordinating between internal stakeholders and external service providers.

Requirements

• Strong expertise in IT infrastructure, networks, servers, cybersecurity, compliance, and service management.
• Experience with Linux/Windows server environments and virtualization (e.g., VMware, OpenStack).
• Knowledge of container platforms (OpenShift, Kubernetes, Rancher) and automation tools (Ansible, Jenkins, GitLab).
• Familiarity with identity access management (FreeIPA, Keycloak), monitoring tools (Grafana, Prometheus, ELK), and patch management solutions (Red Hat Satellite, Foreman).
• Strong problem-solving and troubleshooting skills in production IT systems.
• Excellent communication and documentation skills.
• Ability to manage projects, coordinate updates, and deliver trainings.

Soft Skills

• Analytical and solution-oriented mindset.
• Strong teamwork and stakeholder management abilities.
• Independent and proactive approach to work.

Location
On-site support is required at the data center and production site, with agreed days for presence and remote collaboration where possible.

What we offer:

Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.