Senior Customer Success Manager

Job Title: Senior Customer Success Manager - FinTech

Location: Remote – Latin America

Type of Contract: Contractor | Full Time

Salary Range: $4,500 - $5,500 USD / Month

Language Requirements: Professional English

We are seeking a skilled Senior Customer Success Manager with strong enterprise SaaS and fintech experience to join our growing team. You will play a key role in managing strategic customer relationships, driving renewals and expansion opportunities, and ensuring long-term value realization for enterprise clients. Your work will directly impact revenue retention, customer growth, and the overall success of our customer lifecycle strategy.

Key Responsibilities

• Manage a portfolio of approximately 50–100 strategic enterprise accounts, serving as a trusted advisor to finance leaders and executive stakeholders.
• Own the full customer lifecycle including onboarding, product adoption, value realization, expansion, and renewal.
• Drive 100%+ net revenue retention through renewals, upsell, and cross-sell opportunities while managing commercial discussions and contract negotiations.
• Lead strategic business reviews with customers to demonstrate ROI, product value, and alignment with their financial and operational goals.
• Navigate complex multi-stakeholder environments across finance, IT, operations, and executive leadership.
• Proactively identify customer risk factors, manage escalations, and implement retention strategies to prevent churn.
• Maintain detailed account plans, renewal pipelines, and forecasting accuracy within CRM systems.

Must-Have Qualifications

• 7+ years of experience in Customer Success, Account Management, or Strategic Consulting within B2B SaaS environments.
• 5+ years managing enterprise-level accounts ($200K+ ARR) with a proven track record of achieving renewal and expansion targets.
• Strong experience conducting commercial conversations, including renewals, upsells, and multi-year contract negotiations.
• Ability to manage complex stakeholder environments within large organizations such as Fortune 500 or Global 2000 companies.
• Experience with finance technology platforms, ERP systems, or financial software (Accounts Receivable, Treasury Management, FP&A, or related).
• Demonstrated ability to learn complex products quickly and translate technical functionality into business value for customers.
• Experience collaborating cross-functionally with Product, Engineering, and Revenue teams.

Preferred Qualifications

• Prior experience in FinTech or financial operations platforms focused on cash flow or accounts receivable automation.
• Experience working in a high-growth Series B–D startup or scaling SaaS company.
• Background working closely with finance, accounting, or treasury teams.
• Experience developing executive champions and customer references for case studies and advocacy.

Please submit your CV in English.