Vendor Management Specialist

Job Title: Vendor Management Specialist
Location: Remote – Colombia
Type of Contract: Full-Time
Salary Range: Market Rates
Language Requirements: Advanced English (Vendor-Facing)

We are seeking a skilled Vendor Management Specialist with experience in logistics operations and vendor coordination to join our growing team. You will play a key role in managing vendor-side performance, audits, escalations, and relationship maintenance across carriers and logistics partners. Your work will directly impact operational consistency, vendor compliance, and the reduction of service disruptions and billing issues.

Key Responsibilities

• Manage day-to-day communication with logistics vendors, including carriers, drayage partners, local agents, and subcontractors

• Track and monitor vendor performance metrics such as service issues, delays, claims, and billing disputes

• Conduct regular vendor audits and performance reviews to ensure compliance with service and operational standards

• Handle escalation workflows for vendor-related issues impacting customers and internal operations

• Coordinate resolution of vendor billing discrepancies and disputes in collaboration with billing teams

• Maintain accurate vendor records, documentation, and compliance requirements

• Support sourcing, onboarding, and qualification of new vendors as needed

Must-Have Qualifications

• 2+ years of experience in logistics operations, vendor coordination, carrier management, procurement, or supply chain support

• Strong English communication skills in a vendor-facing environment

• Excellent documentation, follow-up, and record-keeping abilities

• Proven ability to manage conflict professionally and enforce vendor standards

• Strong organizational skills with the ability to manage multiple vendors simultaneously

Preferred Qualifications

• Experience working with regional carriers, drayage providers, or subcontracted transportation networks

• Familiarity with SLA management and vendor performance reporting

• Experience using Transportation Management Systems (TMS) for vendor setup, tracking, and compliance

• Exposure to vendor onboarding, qualification, and compliance processes