Quality Management Lead

About this Position

We are looking to build a core team that will drive a key transformation in US Healthcare management services.

For this position, we are looking for an individual who can think outside the box and bring process discipline, audit control and measurement rigor to Client business operations across multiple service lines. We are looking for someone who has a deep understanding of both US Healthcare as well as setting up a quality organization from scratch in a BPO environment.

About Neolytix

Neolytix is a boutique Consulting and Management Services Organization (MSO) that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices.

Work with a company where your work can make a real impact!

• We are a boutique company respected and loved by our clients providing no-nonsense advice on key issues that impact them.

• 4.7 ⭐ on Google and 4.2 ⭐ on Glassdoor with 80% of approval rating!

Working at Neolytix

At Neolytix, you will learn to hone your Consultative skills, develop drive & leadership, balance work with family time and importantly have fun!

• Complimentary Medical Coverage for your Family & dependents

• Retirements Savings Plan
• Life & Disability Insurance
• Work with diverse team members across countries & cultures
• Participate in Clubs based on your hobbies and share your passion with like minded enthusiasts

Job Description

• You will be responsible for Planning and setup of the Quality Management function reporting to the Managing Partner
• After setup you will be responsible for running the quality function and meet the service quality & budget goals of the organization
• Hire, train and monitor the Quality organization setup across all service locations (India, Philippines, Americas)

• Report and Monitor quality across client accounts and report performance to Operations and other stakeholders in the organization
• Mentor, monitor & Retain a team of Quality Analysts across business operations and geographies
• Collaborate with Operations Leads to keep the team constantly updated and in lock step with the client requirements
• Lead the definition of policies, processes, strategies, standards, and guidelines using best practice frameworks, while reviewing current approaches and suggesting improvements.
• Support alignment between divisional and global strategies, regulations and standards through strong collaboration and partnership with the technology and business teams

Requirements and skills

• Strong subject matter knowledge of Medical billing practices and procedures, including knowledge of state, local and federal laws
• Strong subject matter knowledge of Provider data and data management
• 12 to 15 years experience in BPO US Health care domain

• At least 5 years experience in Quality Management / Process Excellence
• Bachelor's Degree required; Masters preferred in a related field
• Out of the Box thinker - with a solution mindset
• Highly Analytical and has led improvement initiatives in BPO at a process or program level
• Very comfortable with using Microsoft Office applications and remote working

• Familiar with advanced business statistics and tools
• Can articulate complex statistical analysis through simplified presentations to business audience
• Can create PowerPoint decks for reviews
• Has team building and leadership skills