Job Openings Account Executive

About the job Account Executive

Account Executive

Location: Johannesburg, South Africa
Work Model: Hybrid

Support the Dreams of the Doers

At Netsurit, our mission is simple yet powerful: Support the dreams of the doers.
We empower our employees to pursue their personal ambitions while enabling our clients to focus on growing their businesses—free from the burden of day-to-day IT operations.

If you are passionate about technology, relationships, and delivering measurable business impact, this is your opportunity to join a global leader and make a difference.

About the Role

As an Account Executive, you will take full ownership of a diverse portfolio of clients, acting as a trusted advisor, strategist, and commercial driver. This is a multifaceted role combining service excellence, relationship leadership, and growth enablement.

You will operate across six key dimensions:

Strategy Driver | Operational Oversight | Relationship Owner | Sales Farmer | Technology Champion | Commercial Owner

Key Responsibilities

Operational Oversight

  • Ensure seamless service delivery aligned to SLAs and client expectations.

  • Develop a deep understanding of client contracts and translate requirements into operational outcomes.

  • Facilitate regular operational reviews with internal teams to identify improvements and opportunities.

  • Coordinate vendors and third-party providers where required.

  • Lead monthly service reviews and support escalation and crisis management when needed.

Relationship Ownership

  • Build and nurture strong relationships with executive stakeholders and decision-makers.

  • Act as the Single Point of Contact for client engagement.

  • Strengthen partnerships through proactive engagement, events, and value-driven interactions.

Sales & Growth (Sales Farmer)

  • Identify opportunities for upsell and cross-sell within existing accounts.

  • Analyse client environments to recommend new services, solutions, or improvements.

  • Develop proposals and quotations aligned to client strategy.

  • Maintain accurate weekly forecasts within CRM systems.

Technology Champion

  • Stay informed on emerging technologies and align them to client environments.

  • Lead workshops to shape client technology roadmaps.

  • Maintain awareness of infrastructure lifecycle and warranty status.

Commercial Ownership

  • Drive SLA renewals and manage contract lifecycle.

  • Ensure engagements remain profitable and aligned to client outcomes.

  • Review agreements and optimise IT spend in collaboration with clients.

Strategic Leadership

  • Develop account strategies to enhance client value and satisfaction.

  • Align Netsurit services with client business goals and long-term plans.

  • Build actionable roadmaps that deliver measurable outcomes.

Qualifications & Experience

  • 5–10 years experience in IT services, consulting, or managed services environments.

  • Background in outsourcing, service delivery, or client-facing technology roles.

  • Strong commercial acumen with exposure to financial and contract management.

  • Experience in sales, account growth, or solution positioning.

  • Working knowledge of ITIL or service management principles.

Core Competencies

  • Strategic thinking and business insight

  • Relationship building and stakeholder influence

  • Problem solving and solution orientation

  • Planning, organisation, and foresight

  • Commercial ownership and accountability

  • Client-centric mindset

Technical & Professional Skills

  • Excellent written and verbal communication skills.

  • Strong presentation and facilitation abilities.

  • Experience with PSA/reporting tools such as ConnectWise and BrightGauge.

  • Familiarity with analytics and reporting tools.

  • Advanced Microsoft Excel skills.

Why Join Netsurit?

  • Be the trusted advisor and primary partner to our clients.

  • Work with cutting-edge technologies including cloud, cybersecurity, and AI solutions.

  • Join a high-growth global organisation with a strong people-first culture.

  • Play a meaningful role in shaping client success and business transformation.

  • Grow your career in an environment where innovation and ambition are encouraged.

About Netsurit

Headquartered in New York, Netsurit is a global leader in managed IT services, cybersecurity, and AI-driven solutions.

  • 27+ years of industry expertise

  • Supporting 600+ businesses worldwide

  • Ranked #305 on the Inc. 5000 Americas Fastest-Growing Private Companies

  • 2024 Global MSP501 Winner (Top Managed Service Providers)

We help organisations stay secure, resilient, and always on—so they can focus on what matters most.

A Note to Third Parties:
Principals only. Recruiters, please do not contact this job poster. Unsolicited services or offers will not be considered.


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