Delivery Manager

We're Hiring: Service Delivery Manager (IT / Application Management)

Are you a seasoned delivery leader with a strong track record in managing complex IT operations, driving operational excellence, and building high-performing teams? We are partnering with a leading global engineering and technology organization to identify a Service Delivery Manager to lead critical delivery functions and scale operational impact.

Key Responsibilities

Service Delivery Management

• Lead and continuously enhance delivery frameworks across solutioning, productivity, and capability development
• Drive delivery efficiency models focused on cost optimization, quality, and customer satisfaction
• Oversee project lifecycle governance, ensuring adherence to timelines, budgets, and quality standards
• Monitor key delivery metrics, including schedule, effort variance, risks, and account-level performance
• Act as the primary escalation point (PIC) for critical issues and ensure timely resolution

Driving Operational Excellence

• Collaborate with cross-functional stakeholders to ensure smooth execution of BAU and project activities
• Own the project portfolio with accountability for timely delivery, quality, and budget adherence
• Proactively identify operational risks and implement mitigation strategies
• Establish and refine processes, controls, and dashboards to monitor delivery health
• Continuously improve systems and processes to enhance analytical insights and performance tracking
• Drive improvements in customer satisfaction (C-SAT) within the delivery organization
• Manage external vendors, ensuring compliance with standards and high-quality service delivery

Resource Management & Talent Development

• Lead and optimize resource allocation across multiple projects
• Build and nurture a collaborative, high-performance team culture
• Drive talent acquisition, engagement, and retention strategies
• Implement robust performance management and career development frameworks
• Provide continuous coaching, feedback, and formal evaluations to develop team capabilities

Requirements

• Bachelor's degree or equivalent
• Fluent in English 
• Minimum 5 years of experience managing Application Management / IT delivery teams
• Proven experience in building and scaling teams (recruitment, assessment, culture fit)
• Strong understanding of governance processes in large organizations (500+ employees)
• Solid exposure to modern technologies: low-code platforms, cloud, microservices, AI
• Experience with both Agile and Waterfall methodologies
• Strong project and stakeholder management skills
• Experience in resource planning, utilization, and vendor management
• Excellent communication, presentation, and stakeholder influencing skills
• Ability to thrive in complex, fast-paced, and ambiguous environments

Preferred Expertise

• Service Delivery & Operational Excellence leadership
• Vendor & contract management
• Resource management and talent development