SOC Manager

A fast-growing international technology team is expanding its engineering capability in Vietnam and is looking to hire a SOC Manager, who will play a critical leadership role in driving 24/7 Security Operations Centre (SOC) excellence. This is an opportunity to step into a high-visibility position, leading frontline cyber defense while shaping service delivery for enterprise clients.

In this role, you will take ownership of SOC operations—leading a team of Tier 1 & Tier 2 analysts, managing critical incidents, and ensuring service delivery aligns with top-tier industry standards. Beyond operations, you'll act as a trusted advisor to clients, driving continuous improvement and elevating cybersecurity capabilities.

Responsibilities:

SOC Leadership & Operations

• Lead, mentor, and scale a team of SOC analysts, driving performance and capability development
• Take charge of daily SOC operations, incident workflows, and shift management
• Own high-severity incident handling, providing expert-level investigation and resolution
• Ensure strict adherence to SOC playbooks, SOPs, and compliance frameworks

Service Delivery & Continuous Improvement

• Oversee delivery of cybersecurity services in line with SLAs and KPIs
• Drive continuous enhancements across SOC processes, detection capabilities, and tools
• Partner with internal teams to support seamless client onboarding and operations

Client Engagement & Escalation

• Act as the senior escalation point for key clients, ensuring timely resolution of critical issues
• Build strong client relationships, aligning cybersecurity services with business priorities
• Proactively identify risks and recommend value-added security improvements

Reporting & Strategic Influence

• Deliver insightful reporting on SOC performance, risk posture, and incident trends
• Translate data and metrics into actionable improvements
• Contribute to the evolution of SOC capabilities, frameworks, and service offerings

Requirements:

• 8+ years of experience in SOC operations and cybersecurity service delivery
• Professional certifications such as CISSP, CISA, or CISM (at least one required)
• Bachelor's degree in Cyber Security, Information Security, or a related field (Master's preferred)
  
• Fluent in English 
• Proven track record of leading SOC or security operations teams in complex environments
• Strong hands-on expertise in SIEM, threat intelligence, IDS/IPS, firewalls, and malware analysis
• Solid grounding in frameworks such as MITRE ATT&CK and NIST
• Strong analytical mindset with the ability to make critical decisions under pressure
• Comfortable operating in a 24/7 SOC environment