Chief Product Officer

Our client is a venture-backed SaaS firm dedicated to SME lending in Vietnam and beyond, their goal is to move beyond traditional feature-sets and build their product ecosystem into its next phase of growth. 

This role will be responsible for transforming the product strategy into an outcome-driven.

1. Strategy & Vision

• Own the product vision and roadmap, transitioning the portfolio from feature-based to an AI-native ecosystem.
• Ensure AI is not an "add-on" but embedded into core workflows—from automated credit scoring to conversational UX for SME owners.
• Align product positioning to dominate the Vietnamese market while building the scalability required for international expansion.

2. Product Leadership

• Lead and mentor a high-performing team of Product Managers and UX/UI Designers.
• Establish Lean/Agile practices and scalable PDLC processes that allow for rapid iteration without sacrificing FinTech-grade quality.
• Build a seamless "Business–Tech–Marketing" bridge to ensure every release hits the sweet spot of technical feasibility and commercial viability.

3. Commercial & Business Alignment

• Outcome-Driven: Shift the organization's mindset from "shipping features" to "driving business outcomes" (Revenue, Retention, and Efficiency).
• ROI of AI: Ensure every AI initiative solves a real-world pain point and delivers measurable commercial value.

4. Data-Driven Optimization

• Predictive Analytics: Transition from reactive improvements to predictive optimization using AI for behavioral analytics, churn prediction, and demand forecasting.
• Experimentation Culture: Implement a rigorous continuous experimentation framework (A/B testing, model iteration) to achieve and maintain Product-Market Fit (PMF).

5. Breakthrough Innovation

• Lead the development of new services, focusing on MVP testing and hypothesis validation for "automation-first" lending workflows.
• Build AI agents and process automation capabilities that serve as a long-term "moat" against competitors.

Accountability

• Full Ownership: You hold the keys to the product roadmap, organizational structure, and UX strategy.
• Key Metrics: You are accountable for Product-Market Fit (PMF), user adoption/retention, and the overall commercial performance of the portfolio.
• AI Mandate: You are committed to increasing the proportion of product value driven by AI while ensuring ethical and responsible deployment.

The Ideal Candidate

• Experience: 8+ years in Product Management, with a significant portion in SaaS or FinTech (lending experience is a major plus).
• AI Fluency: Deep understanding of AI/ML use cases, with a proven track record of shipping AI-driven products.
• Leadership: Proven ability to manage teams in a fast-paced, venture-backed environment.
• Strategic Thinker: Ability to see the "big picture" of the SME financial landscape while being willing to dive into the data-driven details.