Salesforce Experience Cloud Administrator

Role: Salesforce Experience Cloud Administrator
Level: Intermediate to Senior
Experience: 3+ years

Scope

• Managing Salesforce security including roles, profiles, sharing rules, workflows, groups, custom reports, and dashboards;
• Maintaining and customizing multiple Salesforce Cloud applications;
• Managing operational requests and reporting including customer analysis and individual views, and troubleshoot issues;
• Maintain database for integrity and accuracy.

Responsibilities

• Configure and manage Salesforce Experience Cloud portals connected to Service Cloud.
• Manage users, permissions, sharing rules, and portal access.
• Configure Case management, Knowledge articles, and support workflows within Experience Cloud.
• Support portal performance, troubleshooting, and ongoing improvements.
• Work closely with developers and stakeholders to maintain platform stability.

Requirements

• 3+ years Salesforce administration experience.
• Hands-on experience with Experience Cloud configuration and portal management.
• Experience supporting Service Cloud processes (Cases, Knowledge, Service Console).
• Strong knowledge of Salesforce security, automation, and configuration tools.