IT Support Engineer

Experience: 7+ Years

Job Location: On-Site (Noida Sector 67)

No. of Position: Multiple

Qualifications: B Tech / BCA or Higher

Work Timings: 01:30 PM to 10:30 PM IST

Functional Area: IT Software

We are seeking a skilled and experienced IT Support Engineer to join our team. The ideal candidate should have a minimum of 6 years of hands-on experience in providing technical support and troubleshooting for hardware and software issues. This role is crucial in ensuring the smooth operation of our IT systems and infrastructure, as well as providing top-notch customer support to our employees.

Key Responsibilities:

• Technical Support:
• Set up Windows, MAC or Linux operating system on laptop/Desktop.
• Assist with the installation, configuration, and maintenance of computer systems and software applications.
• Configure operating systems, user profiles, and security settings on windows, MAC and Linux devices
• Provide first-level support for hardware, software, and network issues.
• Diagnose and resolve technical problems reported by end-users promptly.
• Troubleshoot technical issues with laptop (such as camera, mic for efficient working)
• Assist employees with MFA setup, password resets, and access permissions.
• Train and educate users on basic software and hardware usage.
• Utilizing Intune, Endpoint Manager, and Antivirus for network security
• Managing devices using Microsoft Endpoint Manager
• Create and maintain policies, Deploy policies and ensure compliance is met
• Expertise in administration of the Microsoft Office 365 Admin Portal.

• System Maintenance:
• Perform routine maintenance tasks, including system updates, patches, and backups.
• Monitor network performance and security to identify and address issues proactively.
• Assist in maintaining an inventory of IT assets and equipment.
• Experience of submitting a ticket or request with Lenovo or Apple care.
• Coordinate with vendors for warranty repairs and support agreements.

• Documentation & Tracking:
• Keep track of hardware inventory and maintenance schedules
• Maintain accurate records of support requests, resolutions, and troubleshooting steps.
• Maintain accurate and up-to-date records of IT assets, repairs, and software licenses.
• Track incoming and outgoing courier shipments related to IT equipment.
• Maintain a record of courier information and update stakeholders on delivery status.
• Collaborate with IT team members to resolve complex technical issues.
• Conduct regular laptop audits to ensure security compliance, performance optimization, and risk management.

Skills, Knowledge, and Experience:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Minimum of 6 years of experience in IT support or a related role.
• Proficiency in operating systems (Windows, macOS, Linux) and common software applications.
• Must be a certified MS office administrator.
• Must have experience in endpoint manager and Intune policy implementation.
• Strong troubleshooting skills and the ability to analyze and solve technical problems.
• Familiarity with network technologies (TCP/IP, DNS, DHCP) and hardware components.
• Excellent communication skills and a customer-focused attitude.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., Microsoft Certified IT Professional) are a plus.